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Rückmeldungen
Bewertung
94.8 %
aus 2593 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(10034)
(1800)
(1566)
(1547)
(479)
(457)
(401)
(335)
Neueste Bewertungen:
Geoffrey Odonnell
(über 6 Buchungen)
Ireland
03.09.2023
Service Bewertung:
excellent
Good
Mitarbeiterbewertung:
excellent
Very pleasant and helpful
Ok
Ok
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
All cars are great but you need to work out your own needs
Würden Sie uns empfehlen:
yes
no
Y***** Y*******
(über 6 Buchungen)
Bulgaria
01.09.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Alexey Vysokov
(1 Buchung)
Italy
31.08.2023
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Vladimir Gutman
(über 6 Buchungen)
Israel
26.08.2023
Service Bewertung:
very bad
Mitarbeiterbewertung:
very bad
плохо
я как клиент vip разачарован вашем отношения ко мне вы нашли царапина на диске которой вы доказывайте что не было у меня всегда были доверительные отношения к вашей компании и я многим своим друзьям и родственников рекомендую брать у вам теперь я думаю доверия прошло и я так же напишу о вас в социальных сетях о вашем обмане клиентов
я как клиент vip разачарован вашем отношения ко мне вы нашли царапина на диске которой вы доказывайте что не было у меня всегда были доверительные отношения к вашей компании и я многим своим друзьям и родственников рекомендую брать у вам теперь я думаю доверия прошло и я так же напишу о вас в социальных сетях о вашем обмане клиентов
Zeit zur Abholung/Rückgabe:
very bad
Fahrzeugbewertung:
very bad
некогда
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Здравствуйте г-н Гутман,
Благодарим за Ваш отзыв!
Нам очень жаль, что вы остались разочарованы своей последней арендой. Вы наш постоянный клиент и знаете, что мы никогда не позволяли себе нерегламентированное санкционинование наших клиентов, так как наша основная цель - это хорошие взаимоотношения и предоставление качественных услуг, чтобы вы ещё не раз возвращались к нам.
Мы сожалеем, что ваше мнение о нас изменилось, но мы имеем чёткие правила и политику, которые обязывают нас и наших клиентов соблюдать условия нашего договора.
Мы всегда стараемся проявить гибкость, так как удовлетворённость наших клиентов - это наш основной приоритет. Мы понимаем, что скорее всего, ваше недовольство связано именно с наложенной таксой за повреждение и нам будет очень жаль узнать, если это приведёт к концу нашего сотрудничества.
Очень надеемся, что вы всё же измените свое мнение о нас и решите снова воспользоваться нашими услугами, а мы сделаем всё, чтобы не разочаровать вас.
Желаем Вам успешного дня!
С Уважением,
Top rent a car
Deyan Genov
(über 6 Buchungen)
Bulgaria
26.08.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
S**** J**** B********
(1 Buchung)
United Kingdom
25.08.2023
Service Bewertung:
excellent
Very helpful questions were answered no problem. Took wifi box back and was replaced no problem
Mitarbeiterbewertung:
excellent
Very friendly guy no issue with asking questions and was impressed. Great communication!
Only met him on car pick up but again checked car over very quick, very friendly and desposit returned in minutes!
Only met him on car pick up but again checked car over very quick, very friendly and desposit returned in minutes!
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Would advice if you have 3 people in back and child booster seat the car is a lot small that I suspected. That’s not cars issue I should have maybe looked at one first. Maybe a caddy would be better option or maybe a Ford focus
Würden Sie uns empfehlen:
yes
no
O*** L*********
Russia
Russia
25.08.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Christian Linus Mickael Vihma
(1 Buchung)
Sweden
23.08.2023
Service Bewertung:
bad
We booked a car for Sunny Beach, as we received the confirmation we noticed that it said Sunny Day and we immediately notified the company through email and did not hear back until the same day we were supposed to get the car delivered. That´s when they discovered the mistake and claimed that the car was 1,5 hours away but we asked them to just deliver that car while we waited. We were told they would send a different car from Bourgas but it would take 1,5 hours to clean it and prepare it for us which we agreed to. !,5 hours later the car arrived but it was not cleaned nor inside or outside and it was not serviced. aircondition not working properly and caused 2 of our children to get carsick due to the heat.
Mitarbeiterbewertung:
average
Asked for information she was not legally authorized to ask for and would not give us the car unless we did everything she asked for. I was the only driver but she requested my wifes driverslicens and passport, she wrote down our debitcardnumber on a document instead for keeping. It took 2,5 hours to fill out all the documents, go over the car and all the damages and she finally claimed we had no insurance even though we bought top insurance.
Professional and helpful, polite and nice.
Professional and helpful, polite and nice.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
bad
The car was not cleaned and was dirty both inside and outside, needed service (the service lamp indicated) no washerfluid and indicated we needed fill up "Add Blue" before we had used up 25% of the diesel in the tank.
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Vihma,
Thank you for taking the time to leave your feedback about our services.
We would like to clarify an important nuance regarding your rental.
You have booked your car on the website of our partner.
Under these circumstances, our company may act only an intermediary. Unfortunately, we did not receive information about the change of location either from you or from our partner until the date on which we were supposed to deliver the car to you. And when this information was finally sent to us, time for reaction was very short, so we delivered the car to you from another city to meet your needs.
We understand your dissatisfaction, in addition we would like to ask you to directly contact the company through which you placed your order to resolve this situation, and we, for our part, will be happy to provide you with the necessary help and assistance, since the satisfaction and comfort of our customers is a priority for us.
We remain at your disposal for any questions by email: customer.service@toprentacar.bg.
Kind regards,
Top rent a car
Haaris Iqbal
(1 Buchung)
United Kingdom
22.08.2023
Service Bewertung:
excellent
Stefan and Martin stove were the best part of my experience . Martin helped me a lot and was very helpful he also dropped us off to the airport promptly . I would use this service again because Martin went above and beyond he helped us unload our luggage and was fast when serving customers.
Mitarbeiterbewertung:
excellent
Very helpful
Martin stove were the best part of my experience . Martin helped me a lot and was very helpful he also dropped us off to the airport promptly . I would use this service again because Martin went above and beyond he helped us unload our luggage and was fast when serving customers.
Martin stove were the best part of my experience . Martin helped me a lot and was very helpful he also dropped us off to the airport promptly . I would use this service again because Martin went above and beyond he helped us unload our luggage and was fast when serving customers.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
G***** S******* G******
(1 Buchung)
Bulgaria
22.08.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
