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Rückmeldungen
Bewertung
94.8 %
aus 2593 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(10034)
(1800)
(1566)
(1547)
(479)
(457)
(401)
(335)
Neueste Bewertungen:
K**** K******
(über 6 Buchungen)
Russia
03.08.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Marko Juhani Iloniemi
(über 6 Buchungen)
Finland
31.07.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Mikhail Bogomolskiy
(1 Buchung)
Israel
31.07.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Хороший сервис. Легко, быстро, без каких-либо проблем.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Stian Martinsen
(1 Buchung)
Norway
31.07.2023
Service Bewertung:
very bad
Terrible service and high prices. Rented a 9-seater. This seemed ok at first. But we decided to take 2 days in Turkey. To cros the border we had to pay €130 for them to prepare the documents we needed. In addition, we had to pay a double deductible, which we were only informed about when we came to collect the documents.
When we arrived at the rental place, it turned out that they had managed to send the documents to an office in Burgas, instead of Sunny Beach where we rented the car.
We then had to drive to Burgas to collect these documents. After a lot of back and forth, we finally got back to the hotel with the right documents. Then we got a call from customer service that they were missing a signature and that I had to go back again for this.
When we returned again, there was no one in the office. I called customer service again and was then told that I had to come back later in the evening.
This ended with us spending a large part of the day fixing these documents.. A very bad experience.
The car was also out of adblue when we got it. I was then told to fill this myself, at the nearest petrol station.
Recommend steering clear of this rental site
Mitarbeiterbewertung:
very bad
In addition to this, they were also not at the office when we had to deliver the car at the airport. We even paid extra because they had to work later due to the late departure of our flight. This meant that we could not look over the car together and the deposit was withheld.
Zeit zur Abholung/Rückgabe:
very bad
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Martinsen, Thank You for Your feedback! We understand Your disappointment since we also strive to always provide best services, at the appointed time and in the appointed place. After your signal, we forwarded your complaint to the Quality and Control Department and they found that in a telephone conversation our colleagues informed you clearly and in details about all taxes and changes in the deposit in case if you cross the border with our car. Our representative at the office informed you that the documents for Cross Border will need to be taken from our office at Plaza Mall, since you applied for this service at the last moment and they will not be able to transferred them to our office in Nessebar. You agreed to all the terms both in the office and over the phone, so we are very sorry that as a result you were not satisfied and describe your experience in the reviews in a negative way. It is precisely because of such situations that we encourage our customers to place orders for travel abroad in advance, so that we prepare the necessary documents and provide them to you when You take the car. We hope for your understanding and wish you a successful day. Best regards, Top rent a car 
Petr Svejcar
(2-3 Buchungen)
Czech Republic
30.07.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
E***** K***
(über 6 Buchungen)
Israel
29.07.2023
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
M***** A********
Sweden
Sweden
26.07.2023
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Super with A small car when you are drivning in small towns.
Würden Sie uns empfehlen:
yes
no
Z******* I****** P***********
(4-5 Buchungen)
Bulgaria
26.07.2023
Service Bewertung:
very bad
Extremely slow reception when renting
Extremely slow reception when returning
Inadequate previous damage marking - counting on not being able to prove them wrong
Inadequate support when filling documentation resulting in penalising customers
Contacting via number identified as spam number
Unsuccessful attempted call equals client refusing a contact
Bottom line - everything is the customer's fault
Customer service - will explain why it is customer's fault
Price for losing a customer = 200 EUR
To avoid
Mitarbeiterbewertung:
very bad
Extremely slow reception when renting
Extremely slow reception when returning
Inadequate previous damage marking - counting on not being able to prove them wrong
Inadequate support when filling documentation resulting in penalising customers
Contacting via number identified as spam number
Unsuccessful attempted call equals client refusing a contact
Bottom line - everything is the customer's fault
Customer service - will explain why it is customer's fault
Price for losing a customer = 200 EUR
To avoid
Extremely slow reception when renting Extremely slow reception when returning Inadequate previous damage marking - counting on not being able to prove them wrong Inadequate support when filling documentation resulting in penalising customers Contacting via number identified as spam number Unsuccessful attempted call equals client refusing a contact Bottom line - everything is the customer's fault Customer service - will explain why it is customer's fault Price for losing a customer = 200 EUR To avoid
Extremely slow reception when renting Extremely slow reception when returning Inadequate previous damage marking - counting on not being able to prove them wrong Inadequate support when filling documentation resulting in penalising customers Contacting via number identified as spam number Unsuccessful attempted call equals client refusing a contact Bottom line - everything is the customer's fault Customer service - will explain why it is customer's fault Price for losing a customer = 200 EUR To avoid
Zeit zur Abholung/Rückgabe:
very bad
Fahrzeugbewertung:
average
Extremely slow reception when renting
Extremely slow reception when returning
Inadequate previous damage marking - counting on not being able to prove them wrong
Inadequate support when filling documentation resulting in penalising customers
Contacting via number identified as spam number
Unsuccessful attempted call equals client refusing a contact
Bottom line - everything is the customer's fault
Customer service - will explain why it is customer's fault
Price for losing a customer = 200 EUR
To avoid
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mrs. Popgeorgieva,
Thank You for your review.
We value the opinion of all our customers.
We are very sorry that you had to deal with unexpected expenses during your rental but we want to assure you that we never tax our customers unfairly. We cannot agree that you have not received adequate service, as our staff provided you with maximum support and assistance, both by phone and by email, as well as in the office.
You have used our services before and as a regular customer, you know that our representatives act on the basis of the terms of the contract, but nevertheless they always strive to help our clients, since our cooperation with you is important to us. At the beginning of each rental, our representatives carefully inspect all cars and describe all scratches and damages in the contract.
We really hope that you will change your mind about us and use our services more than once, as we really appreciate our cooperation. Looking forward to hearing from you.
Kind regards,
Top rent a car
Yan Novak
(1 Buchung)
Czech Republic
25.07.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Atanas Georgiev Nikolov
(4-5 Buchungen)
Bulgaria
23.07.2023
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
