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Rückmeldungen
Bewertung
96.0 %
aus 823 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9601)
(1761)
(1543)
(1489)
(466)
(436)
(390)
(315)
Neueste Bewertungen:
R**** S******
(1 Buchung)
Poland
06.10.2018
Service Bewertung:
good
Pick up excellent. Phone service during day was amazing, person on phone was nice and provided very good service and all information. I like that you recognizing phone numer during call. I got information that on drop off I should call office first. Person who was talking with me give me feeling like "why I'm calling". Should tell me that I should go to level -4 and leave car there. And it took me some time to find out that your drop off base is on level -4. But in general I'm very happy.
Mitarbeiterbewertung:
good
On time. Provide all information. Renting process was fast and smooth. Aleksander could have this smile all the time then I could give excellent.
Person on drop off was as well very professional with good attitude to costumer. After when I found -4 level whole process was smooth and fast.
Person on drop off was as well very professional with good attitude to costumer. After when I found -4 level whole process was smooth and fast.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Daniel Marsalek
Czech Republic
Czech Republic
07.06.2018
Service Bewertung:
good
Mitarbeiterbewertung:
bad
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
S***** M******
Bulgaria
Bulgaria
11.05.2018
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
D***** M****** K V** G****
Belgium
Belgium
08.05.2018
Service Bewertung:
good
Mitarbeiterbewertung:
average
we had to wait for more then half an hour before he could help us, there were a lot of people on the same moment.
I would like to speed up the process to get the car as soon as possible, as the account is filled in on my wife's name Mariya Krasteva and when I am the driver, aparently it give a problem.
In future I would like to have that I don't have to fill in all forms again, like address, passport, drivers licence, etc it take's to much time, I have rented already many times and it's Always the same story, could you please contact me or my wife to solve this issue for the future ?
fast and correct.
fast and correct.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
car very good but a small trunk.
Würden Sie uns empfehlen:
yes
no
Rami Yusein
(über 6 Buchungen)
Bulgaria
05.05.2018
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Ali Abbas
(1 Buchung)
Belgium
23.04.2018
Service Bewertung:
good
Nice service good new car. I love the drop off and pick up service.
Mitarbeiterbewertung:
good
Cool very communicative guy says everything load and clear.
Very helpful agent funny and enthusiastic. You should hire him permanently:D
Very helpful agent funny and enthusiastic. You should hire him permanently:D
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Jan Kunnen
(2-3 Buchungen)
Belgium
23.04.2018
Service Bewertung:
good
I had to wait an hour for the drop-off of the car. I understand things can go wrong but having a phone-number of the agent would make it a lot easier.
Everything else was in order. Quick service, good price quality, suitable car ...
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
S***** L***** T*****
(1 Buchung)
England
17.04.2018
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Charalampos Bournousouzis
Belgium
Belgium
14.04.2018
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Ivan Daniels
England
England
20.02.2018
Service Bewertung:
good
some of the extras we had booked were not picked up by agent or your system. it has been rectified quickly though. no GPS
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Daniels,
Thank you for sharing your experience!
We apologize about the mistake with the extras you ordered. We are happy, that we solved quickly the problem!
You had the chance to drive brand new Renault Capture, at 1000 km millage with navigation. Please, bear in mind, that if you have any problems with the car or as you had with the GPS navigation you can always use our Call Center, which works 24/7 and can give you solutions to all your needs or contact our agent.
Kind Regards,
Top Rent A Car 
