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Rückmeldungen
Bewertung
94.0 %
aus 14379 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9866)
(1791)
(1546)
(1529)
(470)
(452)
(397)
(325)
Neueste Bewertungen:
V********* L*****
(2-3 Buchungen)
Germany
25.08.2022
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Josep Maria Mumbru Martinez
(1 Buchung)
Spain
25.08.2022
Service Bewertung:
good
While travelling in Turkey we should have been warned about the HGS Vignette beforehand to avoid any issues with tolls.
Price very high (but still below competitors)
Too much stickers on car. Seamed a moving advertisement.
Mitarbeiterbewertung:
good
While travelling in Turkey we should have been warned about the HGS Vignette beforehand to avoid any issues with tolls.
Quick and efficient
Quick and efficient
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Too much stickers on it. Seamed a moving advertisement.
Würden Sie uns empfehlen:
yes
no
A******* T*******
(1 Buchung)
Italy
23.08.2022
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
D***** R*** D***
Spain
Spain
22.08.2022
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Milan Ilchev Ilchev
(über 6 Buchungen)
Bulgaria
21.08.2022
Service Bewertung:
good
Приятна кола за каране.
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
K*** T****
(über 6 Buchungen)
Bulgaria
17.08.2022
Service Bewertung:
good
On 16th July, once I received the car, I raised the issue of not receiving the original document of the International Motor Insurance Card (or called a green card). The staff reassured me that the rules have now changed and that I would not need the original paper as I am travelling to European Union.
I raised the issue again while receiving the car I will be travelling to Greece and North Macedonia. He politely explained to me, ''not to worry, and you will be fine''. He told me, ''we are giving the original paper only if you travel to Turkey''.
I said that I always travel to North Macedonia with an original document of an International Motor Insurance Card (or called a green card). He explains to me that the rules have changed and that they are not providing the original document. I said that North Macedonia is not a member of the European Union.
Therefore, we headed to our first destination, North Macedonia (the same day, 16th July), to find out that not having the Green Card ruined our holiday.
The staff at the Macedonian border asked me to provide them with the original document of the Green Card. I explained what the rental car company had told me previously.
Macedonian border police did not allow us to enter the country. We needed to stay for an hour between the Bulgarian - Macedonian border and tried to call the rental company for advice.
We did our best to call the company. Due to the poor network signal, we could not reach the company. Therefore I needed to buy a Policy for border insurance of third-party liability to enter North Macedonia. We needed to wait another hour for the insurance staff to come out of hours to issue the document.
Darina Georgieva (Head of Call Center) was extremely helpful in resolving our issues.
Mitarbeiterbewertung:
good
Excellent!
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
As a VIP account member I would expect reasonable discount.
Würden Sie uns empfehlen:
yes
no
Ivan Nikolaev Uzunov
(über 6 Buchungen)
Bulgaria
17.08.2022
Service Bewertung:
good
Използвам уаслугите Ви вече доста време, но последните няколко пъти ми се налага да чакам доста време при наемане на автомобил. Този път опашката беше доста голяма и се наложи да чакам около час и пет минути, което не е приемливо. Всичко останало е супер и никога не съм имал друг проблем с предишните ми наеми.
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Щеше да е супер ако колата имаше парктроник като останалите ви модели.
Würden Sie uns empfehlen:
yes
no
Yvain Pierre Rene Dobel
(1 Buchung)
France
17.08.2022
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
J***** P**** H****
(1 Buchung)
United States
16.08.2022
Service Bewertung:
good
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Svetla Trifonova Marinova
(über 6 Buchungen)
Bulgaria
16.08.2022
Service Bewertung:
good
Времето за чакане при наемането беше твърде дълго. Но, обслужването когато стигнах до гишето беше добро - професионално, внимателно, акуратно.
При връщането на колата, може би и заради ранния час - експедитивно, професионално. Доволна съм.
Екипът в офиса Ви в Пловдив беше чудесен - бързо, точно.
Техническите специалисти - с бърза реакция, професионални.
Само разговорът и отношението, доводите, поведението на един от служителите Ви по телефона във връзка с проблема с електронното табло на първата кола беше отвратително, възмутително и това не бива да се случва с други Ваши клиенти. При това той ме уверяваше, че в гаражите на Рено в Пловдив нямало персонал който да прегледа колата и да установи проблема. Безобразие - защото когато аз след като взех втората кола от Пловдив и попитах в сервизите, те се изсмяха на това твърдение.
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
