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Rückmeldungen
Bewertung
94.0 %
aus 14101 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9619)
(1763)
(1543)
(1492)
(467)
(438)
(393)
(315)
Neueste Bewertungen:
G** S**** D*****
Australia
Australia
06.10.2022
Service Bewertung:
very bad
They charged us 50 Euro for some minuscule marks on the side of the car. Over promised and under deliver
The car was great but they were unprofessional and a real hassle to deal with. Take photos of ALL the car before you take it out. Unhappy Jan…Gai from Australia
Mitarbeiterbewertung:
bad
Didn’t deliver what they promised
Really bad…we have rented cars for 40 years and have never been treated this way….
Really bad…we have rented cars for 40 years and have never been treated this way….
Zeit zur Abholung/Rückgabe:
bad
Fahrzeugbewertung:
very bad
Würden Sie uns empfehlen:
yes
no
Alexandra Kalaitzidi
(1 Buchung)
Greece
18.09.2022
Service Bewertung:
very bad
The call center service was awful. Not a single effort to help with my inquiry.
Hidden charges which were not told up front (cross border) which cost me also an additional night stay in Sofia.
Had to drive 600 km to extend deposit.
Never again.
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
S**** D******
(2-3 Buchungen)
Bulgaria
16.09.2022
Service Bewertung:
very bad
For TopRent-A-Car being the biggest rent-a-car company in Bulgaria, their service is extremely poor:
1. they require your personal data sent in an email format without any security 3 days before the rental, otherwise you won't get the car. All 3 of their agents refused to work with me on securing my documents.
2. I was given a Hotspot (biskvidka) as per my request for a wifi in the car on my way to Greece. Only when I got back I was told - "it only works in Bulgaria". I'm still waiting for a refund ....
3. They are NOT FLEXIBLE in case you are late by a couple of hours. You will pay dearly and may have to do more paperwork while driving
4. Watch out for traces of sand on the floor when you return the car! The fine is 70 Euro, in case you missed to read the fine print! No other car company charges a cleaning fee, but this one sure does!
Mitarbeiterbewertung:
very bad
Failed to inform me about:
- when taking a car outside of the country, the wifi will not work;
- about the lack of a grace time during drop-off (companies like Moto Pfohe offer up to 1.5 hrs grace and are happy to announce it ahead of time)
- about the fine print re. cleaning charges on return
Was following the outrageous company policy, but was able to clarify the lack of wifi service and offered refund that I haven't received 3 weeks later. He identified the beach sand in the car and charged me the 70 Euro cleaning scam. On the bright side, he forgave me the 36 Euro for 1 hr late arrival fee. The hour that I spent trying to find their drop off office.
Was following the outrageous company policy, but was able to clarify the lack of wifi service and offered refund that I haven't received 3 weeks later. He identified the beach sand in the car and charged me the 70 Euro cleaning scam. On the bright side, he forgave me the 36 Euro for 1 hr late arrival fee. The hour that I spent trying to find their drop off office.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
The car was fine for a hybrid.
I requested a 5 seater, while using one of the seats for a baby seat, which squeezed the other 2 seats into just 1 comfortable seat. I guess that is standard for a sedan.
Würden Sie uns empfehlen:
yes
no
Rafael Gonzalez Munoz
Spain
Spain
14.09.2022
Service Bewertung:
very bad
Alquilamos el coche 48 horas y nos cobraron 72 horas.
El coche lo tuvimos 48 horas, el día que nos cobraron de más tampoco nos dieron las llaves aunque lo habíamos pagado.
Esta valoración está pendiente de la reclamación por el día adicional que hemos presentado.
Mitarbeiterbewertung:
bad
Tenia mucha gente, esto motivó que tardará en darnos el coche y cuando lo hizo se equivocó y tuvimos que hacer los papeles de nuevo, eso provocó que saliéramos alrededor de las 11pm
Muy agradable
No nos indico que teníamos que dejar el coche a las 9pm aunque no nos lo dieran hasta las 11pm
Ignoro todo lo que se contaron sobre la hora de entrada del coche. Nos dijo que verificaría lo que le dijimos y no lo hizo (nos engaño) Le enseñamos fotos y pagos de tarjeta para que comprobara que se nos entrego el coche a las once y no hizo caso. Le pedimos hoja oficial de relaciones y no nos la dio. Dijo que iba a dar curso a nuestra reclamación, pero estoy convencido que no lo hizo. Bastante desagradable, solo insistía con mal caracter que firmaramos un día más y el pago de ese día por tarjeta Si pagábamos un día más, entiendo que nos debería de haber dejado el coche un día más, se lo preguntamos y no nos hizo caso alguno, no nos respondió y paso a atender a otra persona dándonos la espalda.
Ignoro todo lo que se contaron sobre la hora de entrada del coche. Nos dijo que verificaría lo que le dijimos y no lo hizo (nos engaño) Le enseñamos fotos y pagos de tarjeta para que comprobara que se nos entrego el coche a las once y no hizo caso. Le pedimos hoja oficial de relaciones y no nos la dio. Dijo que iba a dar curso a nuestra reclamación, pero estoy convencido que no lo hizo. Bastante desagradable, solo insistía con mal caracter que firmaramos un día más y el pago de ese día por tarjeta Si pagábamos un día más, entiendo que nos debería de haber dejado el coche un día más, se lo preguntamos y no nos hizo caso alguno, no nos respondió y paso a atender a otra persona dándonos la espalda.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
El coche está bien.
Würden Sie uns empfehlen:
yes
no
F******** S******
(1 Buchung)
Italy
11.09.2022
Service Bewertung:
very bad
Because of a very hidden scratch found somewhere underneath the front of the car we've been charged 220 Euro. No proof has been provided to make sure that the scratch wasn't already there before our rent. Definitely our first and last time with Top rent-a-car.
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Deyan Velikov Velikov
(1 Buchung)
Spain
09.09.2022
Service Bewertung:
very bad
Връщането на Депозитът ми беше извършено на 7 септември , обаче до днес 9 септември не съм получил сумата в моята карта ни сметка
Mitarbeiterbewertung:
excellent
Връщането на Депозитът ми беше извършено на 7 септември , обаче до днес 9 септември не съм получил сумата в моята карта ни сметка
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Nigel John Oleary
(2-3 Buchungen)
Ireland
03.09.2022
Service Bewertung:
very bad
Can’t imagine our opinion matters. Tracker in the car without informing us, dispute any charges Airport Police are called to intimidate and threaten your travel plans credit card details written on paperwork and held GDPR guidelines breached cars not cleaned between hires COVID guidelines ignored
Mitarbeiterbewertung:
bad
Left out relevant detail of tracker use on cars
Very rude demanding we clean car ourselves ie shake car mats out etc, smart tone came across as aggressive and rude
Very rude demanding we clean car ourselves ie shake car mats out etc, smart tone came across as aggressive and rude
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
The car hire this year was more than triple the cost then previous years for less service
Würden Sie uns empfehlen:
yes
no
Eyal Gur
(1 Buchung)
Israel
02.09.2022
Service Bewertung:
very bad
Awful service when brought back the car. The agent was rude and aggressive
Mitarbeiterbewertung:
average
Friendly with good English
Rude and telling lies
Rude and telling lies
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Mark Leonard Worthington
(über 6 Buchungen)
United Kingdom
28.06.2022
Service Bewertung:
very bad
I have rented from top rent a car over the past 3 year's and has been great until you have a small amount of damage which was a scuff on a Hyundai i20 plastic wheel trim cost 70€ for the trim and 30€ admin fee which I consider to be very very overpriced 100€ total makes what I thought was respectable company just the same as all the others, I won't be using them again
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Elena Ruseva Ruseva
(1 Buchung)
Bulgaria
27.06.2022
Service Bewertung:
very bad
Complete and total lack of professionalism and customer service. The employee who accepted the return of the car was rude, unprofessional and unaccommodating. You try to nickel and dime your customers and make up reasons to charge additional fees. I picked up the car late and was told I can return it within an hour of pick up time and was still charged an entire day of rental. You should learn from the international car rental companies how to value customers. I, or anyone I know, will never use your company ever again. Huge disappointment. I will deal with Visa and my bank on contesting the extra fraudulent charges you put my credit card.
Mitarbeiterbewertung:
bad
friendly but provided slow service as she was still training
unprofessional and rude
unprofessional and rude
Zeit zur Abholung/Rückgabe:
very bad
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
