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Rückmeldungen
Bewertung
94.5 %
aus 4974 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9988)
(1798)
(1552)
(1547)
(476)
(455)
(401)
(332)
Neueste Bewertungen:
R*** R**** S******
(4-5 Buchungen)
Bulgaria
16.09.2023
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
P******* Y*** M**** L* C*****
(1 Buchung)
France
16.09.2023
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
T**** I***********
(1 Buchung)
Lithuania
14.09.2023
Service Bewertung:
good
Parking the car is quite far from the office, if you have suitcases, it is inconvenient
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
it was not possible to connect phones to Androidauto navigation either by cable or bluetooth
Würden Sie uns empfehlen:
yes
no
R******* K***
(1 Buchung)
Germany
08.09.2023
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Inna Balzer
(1 Buchung)
Germany
04.09.2023
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
R*** G***
(4-5 Buchungen)
Germany
03.09.2023
Service Bewertung:
good
Positiv:
- Easy process to pick up and drop-off.
- Change of the car due to wrong option as requested was handled fine.
Negativ:
- Call Center from UK/Ireland(?) called us several times.
- Renewal of credit card deposit because of longer than 25 days was required.
Mitarbeiterbewertung:
excellent
Very friendly, good Job! Thank you.
Very friendly, good Job! Thank you.
Very friendly, good Job! Thank you.
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Very good car, well equipped with assistance features.
Würden Sie uns empfehlen:
yes
no
Boris Khait
(über 6 Buchungen)
Israel
25.08.2023
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
M***** S********
(1 Buchung)
Austria
20.08.2023
Service Bewertung:
good
The tempomat-function was not available. Even after a phone call with the hotline, they did not give us a correct answer - wenn traveling for hours from the seaside to e.g. Asenovgrad it was rather uncomfortable.
Mitarbeiterbewertung:
average
We were not explained the functions of the buttons+tempomat on the driver's wheel. When asked the clerk to explain it to us we were told: "It is anormal car. You will find everythiung".
Sorry, this was not a proper service, as I do not drive Toyota at home, so the commands are rather different.
Denis was very customer-oriented and ready to help. Very friendly as well.
Denis was very customer-oriented and ready to help. Very friendly as well.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Please explain the customers the most important buttons on the driving wheel. Thus one feels more comfortable as a driver.
Würden Sie uns empfehlen:
yes
no
Sascha Huelss
(4-5 Buchungen)
Germany
18.08.2023
Service Bewertung:
good
Better management of pickup time slots would be awesome. So you don't have to wait for half an hour to get your car whilst being eager to start your trip.
Mitarbeiterbewertung:
excellent
Only i would have wished for infos regarding the charging of the car - we had an EV in Varna - which charging stations can be used, app requirements, etc.
Nothing to suggest
Nothing to suggest
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Couldn't connect to the car via Android Auto. Dunno if it was me or the car.
Würden Sie uns empfehlen:
yes
no
David Laurence Whitehurst
(1 Buchung)
United Kingdom
16.08.2023
Service Bewertung:
good
Mitarbeiterbewertung:
average
He needs to smile more, not a happy guy at all........ maybe he had a late night but didn't make you feel welcome
Perfect, came out as soon as we pulled up, checked the car as quickly as he could. Processed refund asap (although still waiting for funds to hit bank) then grabbed the shuttle van and dropped us back at the airport in quick time. Super nice guy, highly recommend
Perfect, came out as soon as we pulled up, checked the car as quickly as he could. Processed refund asap (although still waiting for funds to hit bank) then grabbed the shuttle van and dropped us back at the airport in quick time. Super nice guy, highly recommend
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
