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Rückmeldungen
Bewertung
94.5 %
aus 4985 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(10034)
(1800)
(1566)
(1547)
(479)
(457)
(401)
(335)
Neueste Bewertungen:
N******* F**** G*** H*****
(1 Buchung)
Germany
25.07.2020
Service Bewertung:
very bad
Bad Information. Car is booked for 9:00 o clock and the guy arrived at 9:20
Mitarbeiterbewertung:
bad
he marked a damage at the car and i think every Thing is good and trust for him, but in the evenig, when i bring back the car, the other college say, that something other is mean and he do not remember.
he was nice, but he can't help. I not pay, because i not do the damage at the car.
he was nice, but he can't help. I not pay, because i not do the damage at the car.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Rosen Veselinov Ralev
(über 6 Buchungen)
Bulgaria
22.09.2019
Service Bewertung:
very bad
Като наемат автомобила поисках да мисе удължи наемът до 10 часа на следващият ден. Вместо това беша намален. Бях глобен , защото не забелязах че е намален. Останах с впечатлението че съм наказан за ползване на вашите услуги.
Mitarbeiterbewertung:
bad
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Bulent Serter
England
England
05.06.2019
Service Bewertung:
very bad
When we arrived to pick up the car we were greeted pleasantly and offered a bottle of water and umbrellas. Weather was horrible, it was raining heavily. Due to rain the hand over was quick and we were assured that it was documented in the check list that the staff member did not spend much time to inspect the car due to weather conditions. When we left I noted that the fuel level was not 100% but the gauge was below the full line. My partner has confirmed that to me. At the end of our holiday we were driving back from Gabrovo. We made sure we won't miss the last OMV station before airport to fill it up. I am not local and I dont know how many more petrol stations are near the airport in Varna and had no time to waste as we have flight to catch. We arrived and handed over the key and car documents. We were asked to wait to do the inspection. When the assistant returned we were confronted that fuel wasn't to the top and there will be additional €50 charge. They insisted that I should sign and pay. After few exchange of words I refused to sign as the fuel level was the same as when we picked the car up but this had not been documented. I said I have no time to argue and I will make a complaint. This is the oldest trick in book to try to get more money out of the customer. And I was furious to learn thats how you treat your customers. I have just seen that my credit card has been charged £13,80 and I am not happy at all. I can assure you if this is not refunded back I shall use every social media platform to tell the world how you take advantage of your customers and use old tricks to charge your customers more. This is unacceptable.
Mitarbeiterbewertung:
bad
He was pleasant.
There was no flexibility.
There was no flexibility.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Stoyan Zhivkov Stoyanov
(1 Buchung)
Bulgaria
04.05.2019
Service Bewertung:
very bad
Недоволен съм, тъй като автомобила ми имаше технически проблем, а замяната беше изключително бавна. Не получих обезщетение за проблемите, тъй като предложеното от Вашата компания беше неадекватно и негъвкаво спрямо времето, с което разполагам.
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
bad
Würden Sie uns empfehlen:
yes
no
A******** S******
(1 Buchung)
Switzerland
13.01.2019
Service Bewertung:
very bad
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
very bad
That car was misconfigured.
Würden Sie uns empfehlen:
yes
no
Izabela Asenova Asenova
(1 Buchung)
Bulgaria
13.10.2018
Service Bewertung:
very bad
Много лошо отношение на диспечъри и шофьори без грам притеснение, че са виновни за 2 часа закъснението на автомобила и хилядите грешки който направи Герасим!!!! Автомобила небеше зареден до горе ! За 120 км по- малко гориво! Допълнително 20 лв таксуване по телефона за водене на разговори за изясняване на така елементарното искане за наемане на автомобил, и след закъснението отговора на ваш служител беше “Ако искате може да се откажете от автомобила?! Колегите ще бъдат глобени!” Това е отговор след като видимо не сме доволни от услугата, за което проблема очевидно е в нас, че сме избрали вашата фирма за наемане. Мен какво ме интересива че някой ще бъде глобен след като до стотинка сме си платили, че и отгоре с навъртяните разговори за наша сметка?!Сега някой ще ни върне ли 20€ за закъснението и проблемите ? Ако си бяхме платили за наемане в 7 сутринта може би до 9 часа щяхме да сме взели колата?
Моля наемайте служители поне с основно образование и да говорят български, че май с тези сегашните като гледаме коментарите не сме само ние недовлни от пероснала!
Mitarbeiterbewertung:
very bad
Без коментар !
Без коментар!
Без коментар!
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Alexander Pavlov
(4-5 Buchungen)
Russia
08.07.2018
Service Bewertung:
very bad
При возврате машины на нижней юбке бампера ( увидеть можно только лёжа) нашли старые царапины на пластике. При получении мне это никто не показывал (никогда не ложился на землю при получении автомобиля), с меня взяли за это 110 евро. В акте я написал что не согласен с этим, надеюсь руководство направит машину на экспертизу и определит что эти царапины старые (я эксплуатировал машину три дня). Также был неприятно удивлён тем что при возврате в Обзоре офис был закрыт. Как мне объяснили что там бывают сотрудники только во время выдачи/возврата машины. Хотя на сайте рабочее время стоит 9.09 - 18.00. Так что это нужно обязательно учитывать при возврате.
Mitarbeiterbewertung:
bad
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Z*** K*****
Israel
Israel
20.06.2018
Service Bewertung:
very bad
Mitarbeiterbewertung:
bad
Lire guy i pay for full insurance and they take from me more many (90€)
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Jorma Ensio Laivo
Finland
Finland
04.05.2018
Service Bewertung:
very bad
In this case it was very difficult to make one extra day to previous order and you started to handle it like a new order with new price..(!). Sorry but it looked like you rather take 3-4 euros, than keep the customer satisfied. I have never anywhere seen such attitude. You've lost a many year client, perhaps more than one.
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Colin Griffiths
England
England
21.03.2018
Service Bewertung:
very bad
Getting stitched up for £20 for fuel even though I had just filled the car is unacceptable
Mitarbeiterbewertung:
very bad
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
