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Rückmeldungen
Bewertung
93.2 %
aus 3860 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9850)
(1789)
(1546)
(1526)
(470)
(452)
(397)
(325)
Neueste Bewertungen:
Elena Shcheglova
(1 Buchung)
United Arab Emirates
27.06.2025
Service Bewertung:
bad
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Gordon Cameron Lukehart
(1 Buchung)
United States
07.12.2024
Service Bewertung:
bad
The agent recorded the wrong time for return and we were given an extra charge for late return
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
bad
Fahrzeugbewertung:
bad
Clean but had large advertisements on all sides of the vehicle
Würden Sie uns empfehlen:
yes
no
Donald Zuehlke
(1 Buchung)
Netherlands
03.11.2024
Service Bewertung:
bad
We requested 3 car seats in advance and when we arrived we were told that none of the cars were big enough to accommodate them all. I wish they had told me in advance as I would have brought my own. When we dropped off the car, they charged us a late fee because it was 5am, and they never told us in advance of this charge. The huge stickers over the car doors made us feel like a target in every small city we visited. We waited 30 minutes for a shuttle in the morning.
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
bad
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Gary Charny
(4-5 Buchungen)
United States
16.10.2024
Service Bewertung:
bad
Company charge me 25 euro for not waiting until return office opens in Varna airport, to return the car.
Should i be cancelling my flight and wait till your office opens?
Mitarbeiterbewertung:
very bad
Took too long , no instruction how to return the car if the office is closed.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
A***** K******
(4-5 Buchungen)
Netherlands
24.08.2024
Service Bewertung:
bad
I had to wait very long during car pick up and car delivery.
Mitarbeiterbewertung:
very bad
Zeit zur Abholung/Rückgabe:
bad
Fahrzeugbewertung:
bad
Würden Sie uns empfehlen:
yes
no
Paschalis Prassas
(über 6 Buchungen)
Greece
19.08.2024
Service Bewertung:
bad
I had to wait 2 hours to pick-up the car with our 2 years old daughter.
They ask me to pay 24euro plus because I drop-off the car at 04:00 o'clock in the morning.
The car was good.
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
O** W****
(1 Buchung)
Austria
11.07.2024
Service Bewertung:
bad
The treatment of the accident was sub par. The fact that we had to renew the insurance was ridiculous and the fact that no paper was in English made things very hard .
Mitarbeiterbewertung:
average
Took VERY long
Was ok although quite slow
Was ok although quite slow
Zeit zur Abholung/Rückgabe:
bad
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Jeremy Manger
(1 Buchung)
United States
07.07.2024
Service Bewertung:
bad
I found the customer service disappointing. I wanted to change cars to something bigger to accommodate my family and luggage. It was hard to tell how big the car was online, so after we drove the car for a day, we realized it was too small. However, your company would charge us an exorbitant fee to “cancel” our policy, even though we did not want to cancel, just revise and trade in for a bigger car. I don’t understand why the agent did not understand that. Finally, at the end, we are accused of losing the radio antenna and charged for 2 additional days for being late. I understand the policy for arriving late, however, most rental car companies are more understanding to foreigners. We dealt with traffic returning from the Black Sea and getting lost. I accidentally went to the head office first and then the airport. A small fee would have been more appropriate. And certainly we should not be charged for the antenna. It was never there to begin with; and we certainly didn’t do anything wrong. Kindness matters.
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Ergyn Ali
(1 Buchung)
Turkey
20.06.2024
Service Bewertung:
bad
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Katja Berlee
(1 Buchung)
Netherlands
04.06.2024
Service Bewertung:
bad
I booked through ryan air, i paid for insurrance as well. arriving at Sofia, your agent said that he did not accept an insurrance from an outside company and i had to pay again. Meaning I have paid twice. I am afraid i am ripped off.
Booking : 763431495
How can you solve this?
Ragards Katja
Mitarbeiterbewertung:
average
not friendly at all and very slow
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
