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Rückmeldungen
Bewertung
91.2 %
aus 452 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9866)
(1791)
(1546)
(1529)
(470)
(452)
(397)
(325)
Neueste Bewertungen:
Carles Amigo Rodrigo
(1 Buchung)
Spain
10.08.2026
Service Bewertung:
excellent
All was correct and easy
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
M***** Z****** M*******
(1 Buchung)
Spain
10.08.2026
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
G******** V*********
(1 Buchung)
Spain
03.08.2026
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
The other staff girl was little bit rude but we were lucky with Kristiyan
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
M**** S**** T*****
(1 Buchung)
Spain
01.08.2026
Service Bewertung:
good
Easy and fast pick up but long waiting time for drop off
Mitarbeiterbewertung:
good
Stoycho was very friendly and professional. We appreciate that he didn't force us to get the company's insurance when we already had our own!
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Vicente Esteras Esteban
(1 Buchung)
Spain
30.07.2026
Service Bewertung:
excellent
The staff was kind and helpful.
The car was as expected.
Mitarbeiterbewertung:
excellent
Clear explanation
Very kind and helpful.
Very kind and helpful.
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
For 2 large suitcases it was just right.
Würden Sie uns empfehlen:
yes
no
I***** S******** F*****
(1 Buchung)
Spain
26.07.2026
Service Bewertung:
excellent
Nice car, like new. People from the rental so kind and helpfull.
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
E****** R**** G******
(1 Buchung)
Spain
24.07.2026
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
very bad
Würden Sie uns empfehlen:
yes
no
N****** P**** G****
(1 Buchung)
Spain
22.07.2026
Service Bewertung:
good
Overall, we were very happy with your services. Pick-up was slightly delayed due to a high volume of customers at the time, but the staff was absolute quality—they made up for the wait with their outstanding efficiency and kindness.
We do have a couple of suggestions for future improvement:
1. Regarding the gas discount cards, it would be very helpful if you clearly specified the exact discount for each petrol station chain. Since rates might change seasonally, you could include a sheet with the car documentation featuring a QR code linked to the updated discounts, so customers can easily check and decide what works best for them. We understood there was a minimum 3% discount, but on our last refill at OMV, in Botevgradsko Shose 264, it was negligible—around twenty-something cents on a €14 purchase.
2. The office space doesn't seem well insulated. Installing a green roof cover, for instance, could help regulate the temperature and lower your electric bill with a relatively small investment.
In any case, I assumed those pick-up and drop-off offices are temporary or currently undergoing renovation.
Lastly, we really liked the shuttle service between the airport and the offices!
Mitarbeiterbewertung:
excellent
She was very attentive and efficient, and her English was fluent. She worked quickly and explained every detail clearly.
Outstanding service! He was also our shuttle driver upon arrival and pleasantly surprised us by quickly switching to Spanish. His attention to detail and excellent interpersonal skills made our experience so much better.
Outstanding service! He was also our shuttle driver upon arrival and pleasantly surprised us by quickly switching to Spanish. His attention to detail and excellent interpersonal skills made our experience so much better.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
In this model (Citroen C3) we couldn't locate the front fog lights, which we really missed during a few driving conditions in the area. We understand rear fog lights are mandatory, but having front ones would have been a great bonus for driving safety there.
Würden Sie uns empfehlen:
yes
no
Jose Luis Munoz Valles
(1 Buchung)
Spain
12.07.2026
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Alejandro Fraile Ruiz
(2-3 Buchungen)
Spain
01.07.2026
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
