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Rückmeldungen
Bewertung
94.3 %
aus 22244 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9600)
(1756)
(1543)
(1489)
(465)
(436)
(390)
(315)
Neueste Bewertungen:
Donald Zuehlke
(1 Buchung)
Netherlands
03.11.2024
Service Bewertung:
bad
We requested 3 car seats in advance and when we arrived we were told that none of the cars were big enough to accommodate them all. I wish they had told me in advance as I would have brought my own. When we dropped off the car, they charged us a late fee because it was 5am, and they never told us in advance of this charge. The huge stickers over the car doors made us feel like a target in every small city we visited. We waited 30 minutes for a shuttle in the morning.
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
bad
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
I**** N*****
(über 6 Buchungen)
Bulgaria
22.10.2024
Service Bewertung:
bad
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Daniel Wojerz
(1 Buchung)
France
20.10.2024
Service Bewertung:
bad
I rent for 15 days, but when I gave the car back I discovered a time limitation for 14.5 days !!! Impossible to have any discussion and I had tto pay for an additionnal day !!!!!!!! At the end I paid 16 days for 14.5 days of real usage. Not acceptable, a extremely bad customer relationship.
Mitarbeiterbewertung:
average
Nottthting to add
Impossible o discuss
Impossible o discuss
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Price is excellent except when you have to pay 16 days for 14.5 days of real usage
Würden Sie uns empfehlen:
yes
no
A*** G****
(1 Buchung)
Israel
18.10.2024
Service Bewertung:
bad
Mitarbeiterbewertung:
bad
Zeit zur Abholung/Rückgabe:
very bad
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Georgi Svetoslavov Mitev
(über 6 Buchungen)
Bulgaria
18.10.2024
Service Bewertung:
bad
Тотално разочарован съм! Поради огромното задръстване във Варна пристигнах с час и половина закъснение. Да нормално е да има наказателна такса, но не съм съгласен да бъда таксуван с още наем за ден + застраховка = за 1.30 закъснение 87лв не мисля че е справедливо!!
Mitarbeiterbewertung:
good
Компетентен и бърз
Ще се въздържа от мнение.
Ще се въздържа от мнение.
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Gary Charny
(2-3 Buchungen)
United States
16.10.2024
Service Bewertung:
bad
Company charge me 25 euro for not waiting until return office opens in Varna airport, to return the car.
Should i be cancelling my flight and wait till your office opens?
Mitarbeiterbewertung:
very bad
Took too long , no instruction how to return the car if the office is closed.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Kamen Atanasov
(4-5 Buchungen)
Bulgaria
15.10.2024
Service Bewertung:
bad
The damages on car body and wheels were not described properly and I needed to request another assessment. New contract was signed. This was quite annoying since I would be liable for a damages I would not make. Then I found out washing fluid was filled with improper liquid which make windshield unclean/frosted look. You must have pictures
Then I found the tire pleasure were not balanced and I needed to inflate and reset. (Not a big issue, but still annoying, it is not what you would expect)
Mitarbeiterbewertung:
very bad
The damages on car body and wheels were not described properly and I needed to request another assessment. New contract was signed. This was quite annoying since I would be liable for a damages I would not make.
The above issues were discussed with returning officer. He was not quite interested at all.... He even did not apologies, poor manner Probably I would use services again, but disappointing...
The above issues were discussed with returning officer. He was not quite interested at all.... He even did not apologies, poor manner Probably I would use services again, but disappointing...
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Deniz Ayladinov Osmanov
(über 6 Buchungen)
Bulgaria
30.09.2024
Service Bewertung:
bad
Първо имаше недоразумение във връзка със вземате от терминал 1, бяхме инструктирани да чакаме на грешното място, в резултат на което бяхме в офиса 1ч след първото обаждане към вашия оператор. След това имаше изключително дълго чакане за получаване на автомобила (още 1час). Бяхме с бебе и беше изключително неприятно. Служителите бяха любезни както винаги, но твърде малко за броя клиенти чакащи обслужване.
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Sappir Goren
(über 6 Buchungen)
Israel
03.09.2024
Service Bewertung:
bad
I reurn the car on time fuel full. How ever they claim I had to clean the car and charged me with 70 Euro! for it.
I reserved from you several time in the past and never cleaned the car ( it was a bit dirty inside) as I had a flight I can't argue with your guy there neither take it for cleaning. Of course if i was aware that i had to clean the car I would do it in advance and the cost was maybe 5 euro. I kindly ask to return the money back! By the way your pick up guy showed me only your ruler for damages (and I had full insurance) he didn't mentioned cleaning!
Mitarbeiterbewertung:
average
Ok, Good and polite service
Rude and blackmail me for cleanung. I had no choice as had flight to catch. BTW I took the car 18:00 and return 10:30 so you got few more hours paid for by me ( I could return 18:00)
Rude and blackmail me for cleanung. I had no choice as had flight to catch. BTW I took the car 18:00 and return 10:30 so you got few more hours paid for by me ( I could return 18:00)
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
only if you will be fair and return the 70 Euro
Würden Sie uns empfehlen:
yes
no
I*** D******
(4-5 Buchungen)
Bulgaria
25.08.2024
Service Bewertung:
bad
The car I rented -Peugeot 208 had major electronic problems. For 6 days multi media screen went blac.
I informed customer service n rental HO.
That was very inconvenient driving expensive car in such conditions.
I think your company should compensate me financially.
Regards
Ivan Djambov
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
