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Rückmeldungen
Bewertung
94.4 %
aus 23210 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(10127)
(1809)
(1576)
(1548)
(481)
(461)
(403)
(338)
Neueste Bewertungen:
Paul Cochrane
(2-3 Buchungen)
United Kingdom
12.07.2024
Service Bewertung:
very bad
Charged for been late 1 hour ..when we picked the car up 5 hours later than arranged when we arrived you did not suggest a refund so why charge for extra hour . Also did not use car till insurance was delivered to us by speedy courier for a day . Worried it was not covered. And the rude guy on reception when we dropped car off was uncalled for
Mitarbeiterbewertung:
bad
5am not sure but whoever was polite and helpful at that time of morning
Not good rude and would not listen to our reasons and regarding later pick up of the car when we arrived
Not good rude and would not listen to our reasons and regarding later pick up of the car when we arrived
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Boris Reznik
(2-3 Buchungen)
Israel
10.07.2024
Service Bewertung:
very bad
Первый раз машину в аэропорту Бургаса я ждал два часа и написал об этом в предыдущем отзыве, но даже никто не принёс извенения!
Во второй раз 05.07 я ждал машину 40 минут и ещё 40 минут ваш представитель оформлял документы. Когда я спросил его как настроить навигатор, он попытался, но у него ничего не получилось и он сказал что не знает. Больше я не буду пользоваться услугами вашей компании, но я пониманию, что вам это всё равно.
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
M***** L*****
(2-3 Buchungen)
Bulgaria
06.07.2024
Service Bewertung:
very bad
Оправете си услугите, и после питайте.
Колко пъти да ви рекламирам стелките и лепенките на задното стъкло. Или може би когато стане катастрофа да ви подведа под отговорност?
Mitarbeiterbewertung:
very bad
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
very bad
Würden Sie uns empfehlen:
yes
no
Bogdan Munteanu
(1 Buchung)
Romania
05.07.2024
Service Bewertung:
very bad
Mitarbeiterbewertung:
very bad
Zeit zur Abholung/Rückgabe:
very bad
Fahrzeugbewertung:
excellent
If you choose their car with company stickers applied on the car everywhere you go, you have problems with parking and police stopping you.
Würden Sie uns empfehlen:
yes
no
Andrius Rybakovas
(1 Buchung)
Lithuania
04.07.2024
Service Bewertung:
very bad
I had worst experience in my life.
I will not recomend anybody to deal with your company.
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
bad
In my opinion better to find car somewhere, but not in TOP.
Würden Sie uns empfehlen:
yes
no
Rita Cervini
(1 Buchung)
Bulgaria
01.07.2024
Service Bewertung:
very bad
The experience started well with Nikoleta who was professional and kind, but it ended as a disaster. The guy receiving back the car (Georgi) invented a small scratch on the rim which evidently was there before (in fact on the wheel there was no signs of damages) and, only because I was a woman, he started to be arrogant and pretending to debit some of the deposit. I called immediately my husband and, on the phone, this guy (Georgi) ensured to my husband that everything was ok and we would have the money of the deposit back and no need my husband to come there to verify and clarify. The crazy thing is that, by the fact, the day after, I was notified that you are going to debit me 230€ !!! This is absolutely no fair and no honest. The guy was a layer and cheating us, also because not only I didn't do any damage to the car but also the small scratch which was already before on the scrim, for sure, is a ridiculous one, not valuable with 230€!!!!
I felt really a lonely woman in a foreign country, where this guy really played the strong role with a weaker person like me. For sure I will consult a lawyer since I do not want the fact will pass like this, and in the meantime I will write very bad reviews everywhere about your company to discourage the others to choose you and risk a fraud. My simple recommendation is: NOT USE TOP RENT CAR!!!!!
Mitarbeiterbewertung:
bad
Professional and kind
Not professional, layer, not fair, arrogant and fake person.
Not professional, layer, not fair, arrogant and fake person.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Marat Faingertz
(über 6 Buchungen)
Israel
30.06.2024
Service Bewertung:
very bad
I request compansation for loosing time and money for fuel,
See below explonation:
During recieving of the car your office service didn't show and give me the key of car. I didn't pay for that attantion. I found I can't find the key once I stoped for rest I needed come back to office from the half of the way to Bansko. Finaly he took the key which was beetwin seats.
I remind I'm VIP customer use your renta car for years and it was the first time I was disapointment.
Mitarbeiterbewertung:
bad
Very horable. During recieving of the car didn't show and give me the key of car. I didn't pay that attantion. I found I can't find the key once I stoped for rest I needed come back to office from the half of the way to Bansko. Finaly he took the key which was beetwin seats.
Good.
Good.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Yunis Emre Elbay
(1 Buchung)
Turkey
29.06.2024
Service Bewertung:
very bad
On 26.06.2024 at 09:30, we applied to rent a car from the friends at the toprentacar counter at Varna airport. They took us by transfer vehicle, saying that the transaction would not be carried out from here and that it would be done from the office outside. We rented the car there. We were not informed that we would be charged 24 Euros if it was delivered before time, and we had a flight at 09:30 on 29.06.2024. When we arrived at the airport, one of your staff stated that we had to wait until 08:30 and that no fee would be charged after the vehicle was checked. They stated that if we delivered the vehicle at this time, we would be late for the plane. Even though we said that I went to the airport to rent a car and you took us out, the staff's behavior was very bad and they spoke loudly to us and did not even allow us to talk. Frankly, we come to Varna often. Neither me nor my friends will rent a car from your company again.
Mitarbeiterbewertung:
very bad
Your staff spoke loudly and did not allow us to speak. Even though he was unsympathetic and explained our situation, I worked at night. I will leave in the morning. He almost caused us to be late for our flight by saying "I will go home"?
Berbat çok kötü
Berbat çok kötü
Zeit zur Abholung/Rückgabe:
bad
Fahrzeugbewertung:
excellent
Berbat çok kötü
Würden Sie uns empfehlen:
yes
no
Susan Kitchukova
(2-3 Buchungen)
United States
27.06.2024
Service Bewertung:
very bad
The documents that were given to me were not accepted by customs in turkey. That was the whole reason we rented the car. Then when returning it the lady tried saying we broke the trunk but it wasn’t us. Ridiculous.
Mitarbeiterbewertung:
average
Rude. Was being rude to the man dropping off before me too.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Carlos Enrique Toro Gutierrez
(1 Buchung)
Colombia
25.06.2024
Service Bewertung:
very bad
Worst experience in my life in any rental car company
Big delays
Poor clarity information
Hidden and abusive charges
Very unfair policies
My worst EVER experience
Mitarbeiterbewertung:
very bad
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
very bad
Würden Sie uns empfehlen:
yes
no
