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Rückmeldungen
Bewertung
94.8 %
aus 2572 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9878)
(1792)
(1546)
(1534)
(470)
(453)
(397)
(327)
Neueste Bewertungen:
Stuart Coyle
(1 Buchung)
United Kingdom
13.10.2026
Service Bewertung:
average
Picking up the car was good, though the english speaking was a bit hard sometimes.
Returning the car was not clear, though the return point was very close to the airport the GPS took me to the terminal office.
Mitarbeiterbewertung:
good
English articulation could be improved.
Quick and straight forward
Quick and straight forward
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
average
For a bigger person, getting in and out required some contortions
Würden Sie uns empfehlen:
yes
no
Peer Birke
(über 6 Buchungen)
Germany
13.05.2026
Service Bewertung:
average
During the booking process, I selected the option to pick up the car near the office. Unfortunately, I then had to walk 300 meters with my heavy luggage—which was not exactly easy.
Why wasn't the car parked in the lot in front of the terminal, as booked?
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Andrei Gormakh
(4-5 Buchungen)
Russia
07.05.2026
Service Bewertung:
average
Mitarbeiterbewertung:
bad
При выдаче автомобиля не указал на имеющиеся мелкие старые потертости
Авто выдал быстро
При приемке не вернул нам депозит через терминал ! Теперь мы имеем проблему с его получением !!! Навязывал нам очевидные старые дефекты на машине !!!
При приемке не вернул нам депозит через терминал ! Теперь мы имеем проблему с его получением !!! Навязывал нам очевидные старые дефекты на машине !!!
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
I***** P*************
(1 Buchung)
Lithuania
10.10.2025
Service Bewertung:
average
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Nieter Attila
(2-3 Buchungen)
Germany
18.08.2024
Service Bewertung:
average
Mitarbeiterbewertung:
average
I didn't understand his English. He was arrogant and not really friendly.
The car I got from his female colleague, because he was busy with other customers.
He answered my questions (I could understand his english) and we finished fast.
He answered my questions (I could understand his english) and we finished fast.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Many damages at the car.
You have to look carefully when you pick up the car, that they notice every damage in their protocol.
The price for a week was good.
Würden Sie uns empfehlen:
yes
no
G*** M*****
United Kingdom
28.07.2024
Service Bewertung:
average
Close to Airport.pick up ok .
But I purchased extra cover when booking with agent in uk . Then told on arrival that this would not be enough cover .I purchased more insurance cover on arrival in burgas.I had a maintenance issue that was not resolved
Mitarbeiterbewertung:
good
Some of the previous damage was not on the check sheet
Ok
Ok
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
This was convenient for burgas airport .
Würden Sie uns empfehlen:
yes
no
Svetlin Yordanov Yordanov
(4-5 Buchungen)
Bulgaria
25.07.2024
Service Bewertung:
average
As existing customer and mostly renting for Sofia airport , Burgas employee should be learning to get near to the same standard.
Mitarbeiterbewertung:
good
Dimitar was great explaining the small letters of not having the full insurance and taking triple deposit 3000 leva , except that noting special, the car tank wasn’t full at the pick up location and scratches were all over it . Even mention to another representative at the car park he just said “ It is okay”,..
Viki , she were very professional. 10/10
Viki , she were very professional. 10/10
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
bad
Würden Sie uns empfehlen:
yes
no
A****** F******
(1 Buchung)
Israel
17.07.2024
Service Bewertung:
average
The overall experience was 'OK'. Not more. Not less.
Pick up process at the office was extremely slow. It took almost an hour until our booking began to be handled by the staff, due to other customers the were processed at the time we came.
The car we booked (VW TIGUAN) had a problem at one of the AC units. Pavel suggested that we'll wait another 30 minutes for an alternative similar vehicle, but we were already exhausted from the flight and long wait and preferred to take the malfunctioned vehicle and ask for a partial refund - due to the problem. We did not get it.
To be honest? I expected more from Bulgaria's top national car rental brand.
Mitarbeiterbewertung:
average
OK service.
OK service.
OK service.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
average
No partial refund (even a small one) for a malfunctioned AC, in July's hot summer? Not fair, in my opinion.
Würden Sie uns empfehlen:
yes
no
Jesper Skov
(4-5 Buchungen)
Denmark
08.07.2024
Service Bewertung:
average
Mitarbeiterbewertung:
bad
He came at 9.00 an was 30 min. late. Office opening time was 8.30.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Vladimir Bartonik
(über 6 Buchungen)
Czech Republic
20.06.2024
Service Bewertung:
average
Mitarbeiterbewertung:
average
I almost missed my flight. Although I was the first in the office, the agent was serving other customers who had just arrived. Finally, he wanted to send us on foot to the airport.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
yes
Würden Sie uns empfehlen:
yes
no
