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Rückmeldungen
Bewertung
94.0 %
aus 14379 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9866)
(1791)
(1546)
(1529)
(470)
(452)
(397)
(325)
Neueste Bewertungen:
N** K******
(1 Buchung)
Israel
01.03.2022
Service Bewertung:
good
Overall all was good.
Good car, good service.
The only problem was the slow process to get the car, only one person at the counter
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Hi there,
Thank you for your opinion and review.
We will share your experience with our superiors. If you need to add anything more about it, please do so on customer.service@toprentacar.bg. We will be happy to hear back from you.
Kind Regards!
Michael Paul Anderson
(1 Buchung)
United Kingdom
26.02.2022
Service Bewertung:
good
All ok and smooth
Mitarbeiterbewertung:
average
No problems
Had to get bus back to terminal 1. And no one to check car although stated it’s 24hrs
Had to get bus back to terminal 1. And no one to check car although stated it’s 24hrs
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Anderson,
We would be happy to look into your case further . Please email customer.service@toprentacar.bg and share your experience. Please express what was not according to your expectations. Thanks 
Vladimir Beniamin
(über 6 Buchungen)
Israel
21.02.2022
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Hello, Vladimir. Thank you for the rate you left. We always encourage our clients to directly contact us whenever they experience any inconveniences. We would like to look further into your experience so we can see how to improve our services. Please email customer.service@toprentacar.bg with all the details of your reservation. We hope that next time we will earn 5 stars. Thanks.
Ermal Brazhda
(1 Buchung)
Albania
21.02.2022
Service Bewertung:
good
Not responsible of their own actions just make the decision how they want
Mitarbeiterbewertung:
bad
They give you the car key but not to show the car or to check the car proper
Worst person ever pretending to be manager and not responsible for his actions just says what he thinks worts person I ever meet
Worst person ever pretending to be manager and not responsible for his actions just says what he thinks worts person I ever meet
Zeit zur Abholung/Rückgabe:
bad
Fahrzeugbewertung:
excellent
Don’t ever go with this company I had full insurance but they not responsible for what they make and they don’t check the cars before giving to you
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Brashda,
We always encourage our clients to directly contact us whenever they experience any inconveniences.
Please, note that the vehicles are being checked before each rent and and delivery/acceptance protocol is prepared in advance. We provide it to the customers and they are checking the car by themselves and in case of any disagreement You can return to the desk and to notify the agent. This is an international policy of letting the car to the client.
We would like to look into this further but need some more information. Please email customer.service@toprentacar.bg with all the details of your experience.
Thanks.
Ventzislav Zdravkov Zotev
(über 6 Buchungen)
Bulgaria
12.02.2022
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Благодарим Ви, че сте отделили време да споделите какви са впечатленията Ви от нашата услуга.
Бихме се раадвали да споделите повече за Вашето преживяване на customer.service@toprentacar.bg за да разберем как да подобрим услугите ни. Надяваме се следващия път да заслужим тази 5та звезда. Приятен ден! 
M*** L*****
(4-5 Buchungen)
United States
10.02.2022
Service Bewertung:
good
Розетка ( прикуриватель ) не работала. Невозможно было подзарядить телефон. Пришлось покупать powerbank. Постоянно светился датчик слабой накачки колёса. Всё остальное хорошо. Спасибо!
Mitarbeiterbewertung:
excellent
Спасибо! . Профессионально !
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Благодарим Вас за отзыв! Обратите внимание, Колцентр работает 24/7 и по вопросам, связаным с техническими особенностями автомобиля, можете обратится к нам в любое время и мы постараемся отреагировать молниеносно! Желаем вам отличного дня!
S***** A******* K*****
(4-5 Buchungen)
Bulgaria
02.02.2022
Service Bewertung:
good
Mitarbeiterbewertung:
average
rude
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Здравейте,
Благодарим Ви за оставения отзив.
Радваме се, че сте останали доволен от автомобила и цената на наемане.
Съжаляваме за ситуацията възникнала при връщането на автомобила.
Моля, да ни предоставите повече информация на customer.service@toprentacar.bg за да разгледаме подробно случая.
Благодарим предварително!
С уважение,
Екип на ТопРентАКар
Guenter Kradischnig
(über 6 Buchungen)
Austria
27.01.2022
Service Bewertung:
good
It would have been excellent, if the mistake concerning the rental times (somewhere caused in between Austrian Airlines - CarTrawler - TopRent-A-Car) what habe been solved properly. I am still sent from one organisation to the other and have already invested more than € 100.- and a lot of time. If I book via an airline I should be able to trust that the flight times are forwarded and applied properly
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Kradischnig,
Thank you for your feedback and review.
We are deeply sorry for the misunderstanding regarding your time rental.
Hope that you enjoyed our luxury VW Touareg.
We will be happy to see you again as a customer of ours.
Kind regards,
Top Rent A Car
Customer Service
Tatiana Ushakova
(4-5 Buchungen)
Russia
08.01.2022
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Уважаемая г-жа Ушакова! Благодарим Вас за высокую оценку оказанных услуг! Мы рады, что аренда автомобиля была комфортной! Ждем Вас вновь! С уважением, customer service Top Rent A Car
A***** N********
(über 6 Buchungen)
Bulgaria
08.01.2022
Service Bewertung:
good
Mitarbeiterbewertung:
good
Маска над носа трябва
Маска над носа трябва
Маска над носа трябва
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Уважаеми г-н клиент,
Благодарим Ви за отзива!
За нас е удоволствие да разберем, че сте останали с добро впечатление от услугите ни. Радваме се, че сте имали безпроблемен наем и сте харесали автомобила, който сте наели. Ние ще предадем вашето мнение на колегите относно носене на маската.
Ще Ви очакваме скоро отново!
С Уважение,
екипа на Top Rent A Car 
