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Rückmeldungen
Bewertung
94.0 %
aus 14083 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9604)
(1761)
(1543)
(1489)
(467)
(436)
(391)
(315)
Neueste Bewertungen:
Plamen Nikolov Ganev
(über 6 Buchungen)
United States
06.01.2023
Service Bewertung:
very bad
Pri vrashtane na kolata, biah uvedomen che ia vrashtam s 1.5 chasa zakasnenie ot tova koeto sam obiavil predvaritelno I za tova shte bada taksuvan za edin dopalnitelen den. Viarno e, che varnah kolata s 1.5 chasa po m-kasno ot predvaritelno obiaveniat.
Obache, az biah nael kolata za 20 dni, kato naemat zapochna v 23 chasa na 17.12.2022. Tova oznachava, che az moga da Varna kolata po vsiako vreme do 23 chasa na 06.01.2023.
Az edinstveno obiavih v dogovora vi che planuvam da Varna kolata v 12 chasa za da bada korekten lap Top Rent a Car za da moje da planuvate po-dobre. Iavno, moiata korektnost kam vas se otplati s tova az da vi zaplatia oshte edin den naem v razmer na
~€32.
Da bada chesten kam vas, tova moje bi e nai-glupavoto pravilo i otnoshenie kam edin loyalen klient koito e naemal ot vas poveche ot 25 dni (1 mesec) na godina za poslednite niakolko godini.
Ako iskate da dokajete i vashiata kolegialnost, togava az ochakvam vie da mi vazvarnete sumata za tozi doplanitelen den. V protiven sluchei, blagodaria vi za businesa I az shte nameria druga rent a car compania koiato shte se radvam da prieme moiat biznes s prihodi za vas ot nad 3,000 lv/godina.
S uvajenie,
Plamen
Mitarbeiterbewertung:
bad
Nishto lichno kam Alexander…toi prosto triabvashe da mi kaje, che shte bada taksuvan za edin dopalnitelen den. Toi si svarshi rabotata kakto triabva, no e potarpevsh ot nekolegialnite vi uslovia.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
H**** B**
(1 Buchung)
Israel
18.12.2022
Service Bewertung:
very bad
No good very bad
Mitarbeiterbewertung:
bad
Good
Speaking no good very bad
Speaking no good very bad
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
very bad
Rent with hertz is better’s
Würden Sie uns empfehlen:
yes
no
Dawid Litynski
(4-5 Buchungen)
Greece
15.12.2022
Service Bewertung:
very bad
I RETURNED THE CAR 14/12/2022 AT 21:20 AND THE DROP OFF PERSON AT -4 TERMINAL 2 TOLD US THAT HE WILL NOT CHECK IT UNTIL WE GIVE HIM 24EURO.IN FACT HE WAS WALKING AND DOING NOTHING AT ALL. THIS IS INSANE.
Mitarbeiterbewertung:
good
quick and fast
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Liav David Ebi Sharir
(4-5 Buchungen)
Israel
12.12.2022
Service Bewertung:
very bad
Hey. We rented the car from you for the first time. At the sales booth we were told to return the vehicle by 11:30 am. Our flight was at 6 in the morning and we returned the car around 04:30 in the morning. The employee was not nice. Took another 24 euros because it's night time. No one told us this while we returned the vehicle many hours ahead of schedule. Very disappointed.
Mitarbeiterbewertung:
average
Nice
Hey. We rented the car from you for the first time. At the sales booth we were told to return the vehicle by 11:30 am. Our flight was at 6 in the morning and we returned the car around 04:30 in the morning. The employee was not nice. Took another 24 euros because it's night time. No one told us this while we returned the vehicle many hours ahead of schedule. Very disappointed.
Hey. We rented the car from you for the first time. At the sales booth we were told to return the vehicle by 11:30 am. Our flight was at 6 in the morning and we returned the car around 04:30 in the morning. The employee was not nice. Took another 24 euros because it's night time. No one told us this while we returned the vehicle many hours ahead of schedule. Very disappointed.
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Hey. We rented the car from you for the first time. At the sales booth we were told to return the vehicle by 11:30 am. Our flight was at 6 in the morning and we returned the car around 04:30 in the morning. The employee was not nice. Took another 24 euros because it's night time. No one told us this while we returned the vehicle many hours ahead of schedule. Very disappointed.
Würden Sie uns empfehlen:
yes
no
G***** C********* A****
(1 Buchung)
Spain
08.12.2022
Service Bewertung:
very bad
Mitarbeiterbewertung:
very bad
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Erdinch Yusein Solak
(über 6 Buchungen)
Sweden
29.11.2022
Service Bewertung:
very bad
pri uslovie 4e e zimen period ,kolata be6e sas letni gumi koeto e nedopostimo.
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Ann Schluter
(1 Buchung)
Australia
28.11.2022
Service Bewertung:
very bad
I’ve been overcharged.
Mitarbeiterbewertung:
very bad
I was overcharged.
I was overcharged
I was overcharged
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Laurens Erik Stibbe
(über 6 Buchungen)
Netherlands
06.11.2022
Service Bewertung:
very bad
We got around 10 minutes before take up called by Top-Rent-A-Car. We got a message that our 2 baby seats would not be delivered.
This raised for us serious problems since it is not allowed by law to drive around with small children.
Therefore we had to buy additional seats. We choosed a seat which we had before in other countries and normally would suit. Since we had a flight back home we simply also had to leave the seat in the car.
I have a photocopy of the receipt of the seat, which was 150Lev. I want to settle on a proper way the costs we had to make. You, Top-Rent-A-Car now have an extra seat avaiable which you can earn back in around 2/3 weeks of rental, for which you did not pay for. See also our earlier mail correspondence.
Mitarbeiterbewertung:
average
Told that she had reached to use also in the morning by phone. We were only called once, 10 minutes before arrival.
We not really helpfull with our case and said he could not do anything. This surprised me.
We not really helpfull with our case and said he could not do anything. This surprised me.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Costs for renting the car was relatively high since we had to make extra costs for the baby-seat.
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Stibbe,
We apologize for the inconvenience. We already have done a full investigation into the case and taken the necessary measures for which we contacted you by email. Best regards, Top Rent A Car
Yossef Levy
(über 6 Buchungen)
Israel
03.11.2022
Service Bewertung:
very bad
Next time, if I will see the same guy in the counter I will walk away and rent from another company!
Move him out!
Mitarbeiterbewertung:
average
Extremely slow and Ridiculously Meticulous and out of proportion for what is needed. Lack any sense of customer services. Created a huge cue to the point people just gave up and move to other companies. Took him 27 minutes ( after standing 15 minutes in the cue!) to get the papers ready!!!! CRAZY guy. He kept telling me that this is his job and this is how he needs to do it.
Professional, friendly and fast.
Professional, friendly and fast.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Customer,
We apologise for the inconvenience. We will investigate the matter and take necessary measures.
Best regards,
Top Rent A Car
N****** K******
(1 Buchung)
Belgium
02.11.2022
Service Bewertung:
very bad
Unqualified staff, no explanation on the conditions,
lack of courtesy, dialogue and clarity, arrogant, no benevolence with the client, seeks to mislead the client with the aim of scamming him, ironic, repressive and authoritarian attitude. Worst car rental experience, not recommendable!!!
Mitarbeiterbewertung:
very bad
Unqualified staff, no explanation on the conditions,
lack of courtesy, dialogue and clarity, arrogant, no benevolence with the client, seeks to mislead the client with the aim of scamming him, ironic, repressive and authoritarian attitude. Worst car rental experience, not recommendable!!!
Unqualified staff, no explanation on the conditions, lack of courtesy, dialogue and clarity, arrogant, no benevolence with the client, seeks to mislead the client with the aim of scamming him, ironic, repressive and authoritarian attitude. Worst car rental experience, not recommendable!!!
Unqualified staff, no explanation on the conditions, lack of courtesy, dialogue and clarity, arrogant, no benevolence with the client, seeks to mislead the client with the aim of scamming him, ironic, repressive and authoritarian attitude. Worst car rental experience, not recommendable!!!
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Customer,
We apologise for the inconvenience. We will do a full investigation into the case and take the necessary measures.
Best regards,
Top Rent A Car 
