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Rückmeldungen
Bewertung
94.0 %
aus 14083 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9604)
(1761)
(1543)
(1489)
(467)
(436)
(391)
(315)
Neueste Bewertungen:
M******* A** C****
England
England
28.09.2017
Service Bewertung:
average
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
D***** M******
(1 Buchung)
England
25.09.2017
Service Bewertung:
average
I noticed the next morning that the windscreen had a chip. I did not see it the previous night as it was dark.
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Paul Richard Osmond
(4-5 Buchungen)
England
24.09.2017
Service Bewertung:
average
I am disappointed that i was shown a car in a completely dark car park by your agent using a torch down the sides of the car for an inspection. It was impossible to see any damage. On my return I was told there was a scuff underneath the front bumper which i had caused, i am adamant I did not damage the car but due to the initial inspection i cannot defend myself. I have been charged 110 euro for a 30 euro smart repair, I am a paint sprayer by profession, is very harsh. I will now have to consider using and recommending another company to my fellow bulgarian property owners as this latest experience has left me less confident in your company policy than i used to be.
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
O*** G******** B*******
(1 Buchung)
England
17.09.2017
Service Bewertung:
average
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
V***** M*** L********
United States
United States
08.09.2017
Service Bewertung:
average
Rental time was excessive. Employee wasn't aware how to complete documentation w/Io assistance. Unable to give any assistance as to directions. Overall attitude was blasé. No advance notice that there would be a charge if exterior of car was dirty. Excessive charge for driving out of country.
Mitarbeiterbewertung:
average
See above.
Greeted quickly.
Greeted quickly.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
R***** M****** T*****
(1 Buchung)
Netherlands
07.09.2017
Service Bewertung:
average
They would bring the car to Plovdiv at 13:00. But they turned up at 14:30. Ofcourse I can understand that things can happen which you can't control, like traffic. But wat I can't understand is why WE had to call for information. They were more than an hour late. Please inform you customers in time when you know you wil be late. That is really a simple thing to do. We pay €50,- to pick up the car in Plovdiv doens't this include a phonecall when you are late?
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Eran Klonover
(über 6 Buchungen)
Israel
24.08.2017
Service Bewertung:
average
I was really happy with the car and the service.
However, I ordered Wi-Fi and planned accordingly and it was not available.
Also, the GPS on The car is not up to date. This caused it to be completely useless after it caused us several delays (roads to bansko are not there). It is a shame because otherwise everything was great.
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
K******* H******* C*******
England
England
23.08.2017
Service Bewertung:
average
The car was not ready on time and had to wait until it was cleaned/filled up etc. You need to update your car seat selection, they felt very flimsy and unsafe. You should invest in better ones as it does not inspire an overall confidence. However your customer service on the phone was very good
Mitarbeiterbewertung:
bad
Iliana was quite unfriendly. She was not interested in explaining much about the insurance or car, she spoke as if I knew it all and it was only when I pressed her on a couple of things that she bothered to explain with extreme boredom. She obviously does not enjoy her job and she lets it show. I think she should go on a customer service course.
Stefan was very uncommunicative. There were no problems with the car though so it was all very simple but again the customer service was not aspiring.
Stefan was very uncommunicative. There were no problems with the car though so it was all very simple but again the customer service was not aspiring.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
J***** S******** S***** G*****
10.08.2017
Service Bewertung:
average
Good prices; people who speak well English, very eager to helping. Fisrt car Rexton with very used tires (I had to make one repear). The Touareg was very good but hadn't got its spare tire... both cars dirty. Difficult to change the dates of rental (different from Avis or Hertz for example).
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
bad
Four wheel drive offers security and comfort.
Würden Sie uns empfehlen:
yes
no
B****** B********* A***** J*** S******
(4-5 Buchungen)
Spain
06.08.2017
Service Bewertung:
average
We got an unwanted upgrade despite having a voucher saying that the model was guaranteed. We were two people and we got a big Volkswagen Passat which we did not want. The car was dirty inside and outside and had a light burned out. We have to ask for a reparation of the light. The car also had a warning regarding a needed check for oil since the beginning.
Mitarbeiterbewertung:
average
We waited around two hours for the car with no explanation at all for what was going on. Only when we asked insistently we got some very limited feedback. Apparently the car we were supposed to rent did not have the green card and we could not travel abroad. However we booked that option in advance so this problem should not have existed in the fiesta place. When we complaint about the replacement he kept saying that it was an upgrade.
Fast and professional.
Fast and professional.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Passat is fast and averages 6 l/100km
Würden Sie uns empfehlen:
yes
no
Iliana was exceptional, if it wasn't for her I would not have known about the charge, she dealt with the accounts department promptly on my behalf, which saved me much grief when I returned to the uk, very good employee.