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Rückmeldungen
Bewertung
94.0 %
aus 14397 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9878)
(1792)
(1546)
(1534)
(470)
(453)
(397)
(327)
Neueste Bewertungen:
D***** Z**********
(1 Buchung)
Israel
03.02.2023
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Dobrin Genchev Dobrev
(über 6 Buchungen)
Bulgaria
02.02.2023
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Aleksandar Ivaylov Chernev
(über 6 Buchungen)
Bulgaria
02.02.2023
Service Bewertung:
good
N/A
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
H**** N****** H*****
(4-5 Buchungen)
Bulgaria
01.02.2023
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
E******* L********* L*****
(über 6 Buchungen)
Bulgaria
01.02.2023
Service Bewertung:
good
Easy booking and everything was well organised
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
D**** B*******
(über 6 Buchungen)
Israel
30.01.2023
Service Bewertung:
good
La qualité globale est très bonne, juste dommage que les petits services de WiFi n'est pas au point.
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Ana Caroline Carvalhana Bueno
(1 Buchung)
Portugal
30.01.2023
Service Bewertung:
good
Good service
Mitarbeiterbewertung:
excellent
Ana was extremely friendly and polite, answered all our questions, an excellent staff.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
very bad
The car was new but after 30 min using the car the car had problems with the system and lost power. We were very upset because we had to worry about the car during our entire trip. I do not recommend this car
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mrs. Carvalhana Bueno,
We have reviewed your case and our colleagues from the customer service department have emailed you.
We will be glad if you write feedback to them by email so that we can help and resolve this situation so that you have only positive memories of your trip.
We remain at your disposal.
Ziv Kalanthroff
(1 Buchung)
Israel
29.01.2023
Service Bewertung:
good
Pick up was great. At dropoff I had to pay 4 bGN to cover parking. I wish I was told at pick up I shouldn't take a parking ticket when returning to airport if gate doesn't open automatically. Besides this everything was good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Philipp Kajetan Aschl
(1 Buchung)
Austria
29.01.2023
Service Bewertung:
good
Valko and Aleksandar were great; organisation was fast and efficient. Overall very good service, and I would rate "excellent" if not for one bad part: when returning the car, looking for someone to help, my partner approached the car where the agents are together. There is no sign to not approach that car, but one of the agents (Mr. Ganev or so?) screamed at her in the most rude way to get away from there. There was no reason for this rude behaviour.
I would have rated "bad service" for that, but the others were exceptionally friendly.
Mitarbeiterbewertung:
excellent
Fast, efficient and friendly service
Very efficient, friendly service; was a pleasure to deal with.
Very efficient, friendly service; was a pleasure to deal with.
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Aschl,
We always try to provide the highest quality service and having qualified and customer oriented staff is one of the most important parts to maintain this level.
Thank You for your honest feedback. We do not tolerate nonprofessional behavior from our employees. We will investigate the case and take action.
Notwithstanding this situation, we are very pleased that your overall impression of the trip and the staff remained positive and we will be happy to see you again!
We wish you a good day!
F****** D**** M*****
(über 6 Buchungen)
Germany
29.01.2023
Service Bewertung:
good
Make sure that no control or warning lights are on.
This time the inspection was 200km overdue as I understood at the end.
Previously the tire pressures was signalled.
Even the engine warning I have experienced before.
I am used to it in the meantime. Other foreign customers might not be.
An information about the availability of parking sensors would be helpful. Every time I need to test if or what type of sensors the car has. This time I guess there were no front sensors, but back sensors and camera.
Mitarbeiterbewertung:
good
Less formal would be great.
It was the first time that I was even asked ti present the Voucher. Do I really need to have listen to the full speech about the liabilities etc. if I am renting from you with my frequency? It is not his fault, I know. Just policy… but why not change the policy?
Nice chat, fair and reasonable fast check and out-processing.
Nice chat, fair and reasonable fast check and out-processing.
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
