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Autos
Elektroautos
LKW
Bewertungen von unabhängigen
Rückmeldungen
Bewertung
94.2 %
aus 20291 Bewertungen Von echten Kunden
(8591)
(2239)
(1616)
(1524)
(1330)
(414)
(392)
(357)
(282)
Neueste Bewertungen:
Ivaylo Velikov
(2-3 Buchungen)
Bulgaria
17.01.2026
Service Bewertung:
excellent
Супер
Mitarbeiterbewertung:
excellent
Отлично
Отлично
Отлично
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Stanislav Vanev Berkov
(4-5 Buchungen)
Bulgaria
16.01.2026
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
V******* K****
(1 Buchung)
Bulgaria
16.01.2026
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Stefan Petrov
(2-3 Buchungen)
Bulgaria
16.01.2026
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
O*** K*****
(über 6 Buchungen)
Israel
16.01.2026
Service Bewertung:
very bad
I have been a loyal VIP customer of your company since 2020. However, my recent experience at the Varna Airport branch has been extremely disappointing. This is the first time in years that I have encountered such substandard service.
Key issues during my rental period (Jan 5 – Jan 9):
Failure of Shuttle Service: Despite providing my flight number and arrival time for January 5th, there was no shuttle waiting at the airport. I was forced to walk to the office on my own.
Lack of Professionalism: Upon arrival at the office, I saw three employees available with no other customers to serve. Even so, after handing me the keys, no one bothered to accompany me to the car to explain the controls, document existing damages, or verify the fuel level.
Misleading Information about Fuel: The car was not provided with a full tank. When I pointed this out, the staff member claimed it was a "sensor malfunction." This was proven false when I refueled and the needle immediately showed a full tank. My attempts to explain this during the return were completely ignored.
Deposit Issues and Refusal of Documentation: I returned the car on January 9th at 3:00 AM in perfect condition. The employee was unable to unlock the deposit, citing a "technical issue," and assured me it would be handled the next day.
Unacceptable Customer Service: Given my 5:40 AM flight, I requested a written confirmation stating that the car was returned without damage and that the deposit delay was due to technical reasons. The employee flatly refused to provide any written statement. Having already faced dishonesty regarding the fuel level, I felt extremely insecure leaving without proof, but I had to head to the airport to avoid missing my flight.
Conclusion:
While I appreciate that your support team responded to my emails the following day and resolved the deposit issue, the conduct of the staff member on-site was unacceptable. She failed to perform her basic duties and showed a complete lack of respect for a long-term customer.
I hope you will take the necessary steps to address this behavior and ensure it does not happen again.
Mitarbeiterbewertung:
very bad
I have been a loyal VIP customer of your company since 2020. However, my recent experience at the Varna Airport branch has been extremely disappointing. This is the first time in years that I have encountered such substandard service.
Key issues during my rental period (Jan 5 – Jan 9):
Failure of Shuttle Service: Despite providing my flight number and arrival time for January 5th, there was no shuttle waiting at the airport. I was forced to walk to the office on my own.
Lack of Professionalism: Upon arrival at the office, I saw three employees available with no other customers to serve. Even so, after handing me the keys, no one bothered to accompany me to the car to explain the controls, document existing damages, or verify the fuel level.
Misleading Information about Fuel: The car was not provided with a full tank. When I pointed this out, the staff member claimed it was a "sensor malfunction." This was proven false when I refueled and the needle immediately showed a full tank. My attempts to explain this during the return were completely ignored.
Deposit Issues and Refusal of Documentation: I returned the car on January 9th at 3:00 AM in perfect condition. The employee was unable to unlock the deposit, citing a "technical issue," and assured me it would be handled the next day. Unacceptable Customer Service: Given my 5:40 AM flight, I requested a written confirmation stating that the car was returned without damage and that the deposit delay was due to technical reasons. The employee flatly refused to provide any written statement. Having already faced dishonesty regarding the fuel level, I felt extremely insecure leaving without proof, but I had to head to the airport to avoid missing my flight. Conclusion: While I appreciate that your support team responded to my emails the following day and resolved the deposit issue, the conduct of the staff member on-site was unacceptable. She failed to perform her basic duties and showed a complete lack of respect for a long-term customer. I hope you will take the necessary steps to address this behavior and ensure it does not happen again.
Deposit Issues and Refusal of Documentation: I returned the car on January 9th at 3:00 AM in perfect condition. The employee was unable to unlock the deposit, citing a "technical issue," and assured me it would be handled the next day. Unacceptable Customer Service: Given my 5:40 AM flight, I requested a written confirmation stating that the car was returned without damage and that the deposit delay was due to technical reasons. The employee flatly refused to provide any written statement. Having already faced dishonesty regarding the fuel level, I felt extremely insecure leaving without proof, but I had to head to the airport to avoid missing my flight. Conclusion: While I appreciate that your support team responded to my emails the following day and resolved the deposit issue, the conduct of the staff member on-site was unacceptable. She failed to perform her basic duties and showed a complete lack of respect for a long-term customer. I hope you will take the necessary steps to address this behavior and ensure it does not happen again.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Iva Petrova
(4-5 Buchungen)
Malta
15.01.2026
Service Bewertung:
excellent
Бихте могли да поставите човек,който непрекъснато да е в офиса,а не да звъним по телефоните,да чакаме оператор по 5 мин и повече. При връщането,отново нямаше никой,а имаше чакащи за наемане и аз да върна,което отне около 30-40мин.
Момчето,което работи е страхотен,но мисля,че не може сам да върши цялата тази работа,за това не му се сърдим.
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Y***** A**** H****
(1 Buchung)
Bulgaria
15.01.2026
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Vashislav Livshits
(4-5 Buchungen)
Israel
15.01.2026
Service Bewertung:
excellent
Спасибо, все было отлично.
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Encho Petrov
(1 Buchung)
Bulgaria
15.01.2026
Service Bewertung:
average
Mitarbeiterbewertung:
bad
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
D***** D**********
(1 Buchung)
Israel
15.01.2026
Service Bewertung:
excellent
.
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
