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Rückmeldungen
Bewertung
94.0 %
aus 14083 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9604)
(1761)
(1543)
(1489)
(467)
(436)
(391)
(315)
Neueste Bewertungen:
J***** M*** B*****
(1 Buchung)
United Kingdom
23.06.2023
Service Bewertung:
average
Need more staff at airport, as TopRent is Mo's popular car hire but only two people on desk. It took nearly an hour to get keys for a pre-arranged collection. Also, after 5 days we received a call to say we needed to collect a new insurance certificate for car. This is not great as we had to waste time to collect from Nesaebar , as advised, bit when we arrived the documents were in Burgas!! Not good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Roger Von Bergen
(2-3 Buchungen)
Switzerland
17.06.2023
Service Bewertung:
average
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Von Bergen,
We always encourage our clients to directly contact us whenever they experience any inconveniences. We would like to look into this further but need some more information. Please email customer.service@toprentacar.bg with more details of your experience. Thank You in advance!
Top Rent A Car
Ivan Andonov
(1 Buchung)
Belgium
16.06.2023
Service Bewertung:
average
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
bad
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Andonov,
I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.
Top Rent A Car
R***** W********
(2-3 Buchungen)
Switzerland
14.06.2023
Service Bewertung:
average
There was no one there in the drop off area at Burgas Airport and it took almost an hour until someone showed up.
Mitarbeiterbewertung:
average
A
A
A
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Adria Barber Lara
(über 6 Buchungen)
Spain
04.06.2023
Service Bewertung:
average
The processing cue on arrival was very long so despite I was a little early to my booking I couldn't leave with the car until nearly one hour later. I lost a meeting appointment I had because of this so it was quite inconvenient. More people is needed at the airport office, they are 200% overwork.
Mitarbeiterbewertung:
excellent
His attitude was very collaborative and professional
His attitude was very collaborative and professional
His attitude was very collaborative and professional
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Marco Kloeppel
(4-5 Buchungen)
Germany
02.06.2023
Service Bewertung:
average
Mitarbeiterbewertung:
bad
We booked airport car pickup and drop off. Arrived at the airport we were told the car had to be picked up at the head office. We would have to take the metro one station with all our luggage and then lug all our luggage along a badly paved road when it was raining!
The agent praised us for being the first customers during his 2 year electric car experience to bring back a car with 96% battery state of charge :-)
The agent praised us for being the first customers during his 2 year electric car experience to bring back a car with 96% battery state of charge :-)
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
very bad
The Mokka is not recommended for people with no experience with electromobility. Without a navigation system on board you have to know which app to use (I use ABRP) Beginners should use the VW ID3
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Kloeppel,
Thank You for Your feedback.
Since when booking you indicated that you would take the car from the main office, it was provided to you there. We are able to provide a car at our office at the airport if you specify it when making a reservation.
As for the car, our fleet is quite large and we have a lot of cars for every taste with different technical characteristics, type of coupe, so that each of our clients can choose a comfortable car for themselves based on their preferences. Please feel free to contact our reservations department the next time you need a rental car. We will be happy to help you and suggest the most comfortable car for your next trip based on your needs.
Please, do not hesitate to contact us for future assistance!
Kind regards,
Top rent a car
Andrei Sidin
(über 6 Buchungen)
Bulgaria
28.05.2023
Service Bewertung:
average
Everything is OK except administrative fee for returning without charge. I asked few times if I can pre-pay for empty battery (like pre paid fuel for petrol cars) and there was no clear answer from Hristo that I will be charged extra administrative fee even if I notify in advance.
You should make an option of a pre-paid electricity. Charging before returning a car doesn't make sense, it literally means you pay administrative fee every time.
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Petar Petrov
(4-5 Buchungen)
Bulgaria
28.05.2023
Service Bewertung:
average
Трябваше да взема колата от Летище София Т2, както беше написано в полученият email, но в последствие се оказа, че това трябвало да стане от централният ви офис, за което загубих време оъ плануваното си пътуване. Държа да отбележа, че не вземам за първи път кола от вас.
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Konstantin Lazarov
(über 6 Buchungen)
United Kingdom
26.05.2023
Service Bewertung:
average
Повече от три години редовно взимам коли под наем от тази фирма и за първи път колата неотговаряше на описанието и на видеото и снимките, нямаше подлакътник , волана беше гумен и други дребни детайли, най вече бях резервирал тази кола заради подлакътника който го нямаше , колата ми беше дадена със скъсана чистачка която аз замених в първия ден и парите не ми бяха възстановени .
Сложителите както винаги са любезни
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
bad
Снимките не отговаряха на колата
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Здравейте г-н Лазаров,
Благодарим за Вашето ревю.
Ще се ангажираме да направим проверка по Вашия случай и ще се свържем с Вас в най-краткия срок. Благодарим за проявеното търпение!
С Уважение,
Top rent a car
Dimitar Staykov Dimitrov
(2-3 Buchungen)
Bulgaria
25.05.2023
Service Bewertung:
average
Всичко е наред. С изключение на 24 евро такса, че съм я докарал 40 Мин. преди работното време. Трябва да го пише с голям шрифт.
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
