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Rückmeldungen
Bewertung
94.0 %
aus 14083 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9604)
(1761)
(1543)
(1489)
(467)
(436)
(391)
(315)
Neueste Bewertungen:
I*** D******
(4-5 Buchungen)
Bulgaria
25.08.2024
Service Bewertung:
bad
The car I rented -Peugeot 208 had major electronic problems. For 6 days multi media screen went blac.
I informed customer service n rental HO.
That was very inconvenient driving expensive car in such conditions.
I think your company should compensate me financially.
Regards
Ivan Djambov
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
A***** K******
(4-5 Buchungen)
Netherlands
24.08.2024
Service Bewertung:
bad
I had to wait very long during car pick up and car delivery.
Mitarbeiterbewertung:
very bad
Zeit zur Abholung/Rückgabe:
bad
Fahrzeugbewertung:
bad
Würden Sie uns empfehlen:
yes
no
V****** D********
(1 Buchung)
Ukraine
23.08.2024
Service Bewertung:
bad
Букирование было оформлено заранее на сайте. По прлету в аэропорту Софии никто не встретил. Прождал час. Потом позвонил и приехал ваш водитель через 15 мин.
Mitarbeiterbewertung:
good
Букирование было оформлено заранее на сайте. По прлету в аэропорту Софии никто не встретил. Прождал час. Потом позвонил и приехал ваш водитель через 15 мин.
Ребята в офисе работают хорошо.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Paschalis Prassas
(über 6 Buchungen)
Greece
19.08.2024
Service Bewertung:
bad
I had to wait 2 hours to pick-up the car with our 2 years old daughter.
They ask me to pay 24euro plus because I drop-off the car at 04:00 o'clock in the morning.
The car was good.
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Plamen Starev
(über 6 Buchungen)
Bulgaria
06.08.2024
Service Bewertung:
bad
При наемане на колата чаках около час, което за мене е неприемливо. Отношението на служителя при наемане и при връщане бе отлично, но това не променя неудобството от дългото чакане. Когато има много заявки /вероятно така е през целия август/ е добре да осигурите трети служител при наемане на автомобил.
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Daniel Valeri Gyorev
(1 Buchung)
Bulgaria
31.07.2024
Service Bewertung:
bad
Mitarbeiterbewertung:
average
Много бавно става всичко
Много бавно става всичко
Много бавно става всичко
Zeit zur Abholung/Rückgabe:
bad
Fahrzeugbewertung:
very bad
Не избирайте Citroen C3
Würden Sie uns empfehlen:
yes
no
J*** L**** M*****
(1 Buchung)
Spain
22.07.2024
Service Bewertung:
bad
El que nos lo trajo tenía mucha prisa, quería irse sin decirnos nada, así que muchísima falta de información. Lo poco que nos acordamos y le preguntamos fue lo único que hemos sabido.
Al dejarlo... Ha habido muchos malentendidos y finalmente lo único que nos han podido solucionar es que contactemos con Customer Service. Pésimo.
El coche en sí estaba bien.
Mitarbeiterbewertung:
bad
Al menos el chaval era muy majo, aunque la encargada no.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Singh Thomas Benedikt
(1 Buchung)
Germany
19.07.2024
Service Bewertung:
bad
Car return is just a stupid procedure.
Please inspire yourself on international markets.
For a non Bulgarian... taff to figure out how bring the car back. After finding the parking... there is nobody to take the car over... no indicator to tell you bring the key to the desk where you got it.
Then the guy has to check the car so please wait........
250 euro for a shitty mokka. At least bring the service up when not the cars.
Mitarbeiterbewertung:
average
Pick up went clean. Just left another dumb rental and asked the guy if he has a car and he did... so all good.
Guy is alon and need to follow some procedure which a not ok for the client.
Guy is alon and need to follow some procedure which a not ok for the client.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
bad
To rent directly is not worth the business.
Broker platforms protect me as client from bad services.
Würden Sie uns empfehlen:
yes
no
Jeremy Manger
(1 Buchung)
United States
07.07.2024
Service Bewertung:
bad
I found the customer service disappointing. I wanted to change cars to something bigger to accommodate my family and luggage. It was hard to tell how big the car was online, so after we drove the car for a day, we realized it was too small. However, your company would charge us an exorbitant fee to “cancel” our policy, even though we did not want to cancel, just revise and trade in for a bigger car. I don’t understand why the agent did not understand that. Finally, at the end, we are accused of losing the radio antenna and charged for 2 additional days for being late. I understand the policy for arriving late, however, most rental car companies are more understanding to foreigners. We dealt with traffic returning from the Black Sea and getting lost. I accidentally went to the head office first and then the airport. A small fee would have been more appropriate. And certainly we should not be charged for the antenna. It was never there to begin with; and we certainly didn’t do anything wrong. Kindness matters.
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
M****** I***** S*****
(über 6 Buchungen)
Bulgaria
24.06.2024
Service Bewertung:
bad
Обикновено услугите са добри и точни, с добри автомобили. Напоследък обаче се чака много за вземане на автомобила и има много дълги и неприятни закъснения.
Mitarbeiterbewertung:
average
Чаках час и 40 мин да бъде докарана колата в петък. Часът ми за наемане беше 14:00 и поех колата в 15:40. Никой не ми обясни, че се докарва нов (на 6 км) автомобил, който не бе подготвен за ползване. Много от клиентите, които пристигнаха след мен, бяха обслужени преди мен. Такова чакане не е оправдано и говори за недобра подготовка и недостатъчен персонал за обслужване.
Отлично, бързо, ефективно
Отлично, бързо, ефективно
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
