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Rückmeldungen
Bewertung
94.0 %
aus 14083 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9604)
(1761)
(1543)
(1489)
(467)
(436)
(391)
(315)
Neueste Bewertungen:
Schnurr Klaus
(1 Buchung)
Germany
10.10.2024
Service Bewertung:
average
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
E***** M**** T*****
(über 6 Buchungen)
United Kingdom
09.10.2024
Service Bewertung:
average
I have given average due to the length of time to get collected from the airport and having to call the call centre 3 times to see why we hadn't been collected. Then the waiting time to get the car which was probably about 2 hours in total which I don't think is acceptable.
The staff were all helpful the drop off service was good with no problems but the collection was still on my mine which meant that I turned up a lot earlier than I needed to as I was worried about the waiting time.
Mitarbeiterbewertung:
average
This isn't a criticism of Pavel but the wait time to get the vehicle was unacceptable and also the wait time at the airport to get picked up. I had to call 3 times to find out where the mini bus was. All staff were quite stressed due to the number of people waiting and the time people had to wait which was a very long time.
This is the service I am use to really easy and quick no problems.
This is the service I am use to really easy and quick no problems.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
P***** W*****
(2-3 Buchungen)
United Kingdom
30.09.2024
Service Bewertung:
average
Too far from the airport for us. Won’t be using again . No map or coordinates given for return of car . Car was ok though .
Mitarbeiterbewertung:
average
Too much faffing with paperwork in office by a young girl . Not very organised.
Drop off a lot quicker and delivery to airport good .
Drop off a lot quicker and delivery to airport good .
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
E***** B********* P****
(über 6 Buchungen)
Bulgaria
22.09.2024
Service Bewertung:
average
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
D***** S*********
(über 6 Buchungen)
Italy
22.09.2024
Service Bewertung:
average
I left keys and license at terminal 1 office of top rent and car at parking lot in terminal 1 at top rent place
Mitarbeiterbewertung:
good
Car wasn’t ready , I ordered wi fi router and didn’t have , requested upgrade as premium client - did not get upgrade
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
M***** F******* D* G******
(1 Buchung)
Netherlands
04.09.2024
Service Bewertung:
average
Unfriendly service in Sofia at check in
Got the wrong car
Drop off did not believe me that my car was filled with gas even though I explained to them that the gauge will go to full after you start driving.
Mitarbeiterbewertung:
average
Not friendly. Got the wrong car and even though I showed proof it was still as if I was lying
Professional but knew little about how the car functioned
Professional but knew little about how the car functioned
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Make sure you have everything documented
Würden Sie uns empfehlen:
yes
no
F******** P*******
(1 Buchung)
Italy
03.09.2024
Service Bewertung:
average
I rate as average since pick-up time was very long while drop-off very efficient. Moreover the car supposed to have GPS system onboard operating while it was not
Mitarbeiterbewertung:
average
Pick-up at Top Rent office outside the airport took too long time
Drop-off procedure at the airport was very smooth and efficient
Drop-off procedure at the airport was very smooth and efficient
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
B******* A*****
(1 Buchung)
Israel
01.09.2024
Service Bewertung:
average
Long wait for pick up the car
And even longer to drop the car back
1 nice employee on many customers
We had to wait half an hour to return the car
Instead of 5 minutes in Avis for example
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
G****** B*****
(1 Buchung)
Italy
30.08.2024
Service Bewertung:
average
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Bjoern Koch
(1 Buchung)
Germany
25.08.2024
Service Bewertung:
average
an hour over time cost more then the original booking for 3 days. That a delay costs additional money is ok, but over 200 BGN it’s alsmost a scam.
Mitarbeiterbewertung:
good
Good service
Good service alswell
Good service alswell
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Car was good, just the seat was not comfy
Würden Sie uns empfehlen:
yes
no
